Note: The job is a remote job and is open to candidates in USA. TrueML is seeking a Client Success Manager to act as a strategic business partner for a portfolio of approximately 15 strategic clients. The role focuses on driving long-term partnerships, customer retention, and mutual growth by understanding clients' unique businesses and delivering measurable outcomes.
Responsibilities
- Manage and grow a portfolio of roughly 15 strategic clients ranging from fintechs to enterprise organizations
- Serve as a trusted advisor by leading Executive Business Reviews and proactively recommending solutions that anticipate client needs
- Drive the commercial success of your portfolio by owning customer retention, expansion strategies, and overall revenue growth
- Develop deep industry knowledge in areas like fintech lending, consumer engagement, and AI-enabled workflows to challenge assumptions and introduce new ideas
- Build trusted relationships across multiple levels of client organizations to confidently facilitate executive conversations and influence strategic direction
- Act as the voice of the customer internally, partnering with Product, Engineering, and Sales to remove roadblocks and drive continuous platform improvement
- Monitor portfolio health through quantitative and qualitative metrics, building annual account plans to mitigate risks early
Skills
- Proven experience managing strategic customer relationships within SaaS, fintech, financial services, or a similar consultative B2B environment
- Strong executive communication skills and ability to confidently navigate difficult conversations with empathy and professionalism
- Strong commercial acumen and enjoyment in identifying opportunities that create value for both the customer and the business
- Ability to independently prioritize multiple complex projects while maintaining a sharp attention to detail
- Proactive ownership of outcomes without waiting to be asked and ability to thrive in a collaborative, team-oriented culture
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