Note: The job is a remote job and is open to candidates in USA. Hummingbird Healthcare is focused on elevating patient access and transforming how patients access care. The Sr. Operations Consultant will lead structured discovery and current-state assessments to improve patient access functions, engaging with clients to deliver actionable recommendations and enhance the overall patient experience.
Responsibilities
- Lead structured discovery and current-state assessments to identify workflow gaps, access barriers, and improvement opportunities across patient access functions
- Translate findings into clear, evidence-based recommendations grounded in Hummingbird’s delivery standards and adapted to each client’s context
- Own delivery across assigned workstreams, managing tasks, dependencies, and stakeholder communication from problem definition through execution
- Proactively surface risks and tradeoffs, raise them early, and propose practical paths forward
- Lead client-facing design sessions, workshops, and working meetings with professionalism and executive presence
- Build trusted relationships with clinic teams and operational stakeholders, serving as a credible partner who understands both the operational and human sides of healthcare access
- Communicate updates, findings, and recommendations in ways that drive alignment and action across both clinical and administrative audiences
- Use data and operational insights to evaluate scheduling optimization, referral workflows, prior authorizations, and contact center performance
- Design decision trees, templates, and visit type logic that make workflows clearer and more consistent
- Assess contact center readiness and help clients build or centralize patient access functions they may not have had before including WFM, QA, call deflection, and knowledge management
- Document workflows, findings, and execution plans to support transparency and long-term adoption
- Mentor peers and contribute to refining delivery methods, tools, and templates others can use
- Leverage technology and automation to improve the efficiency and consistency of day-to-day delivery work
- Support core client delivery activities as needed, including contact center coverage, project support, and administrative tasks
Skills
- 4–5+ years of experience in healthcare operations, patient access, or a related advisory/consulting role with demonstrated independent delivery in complex, cross-functional environments
- Hands-on experience working within health systems that use Epic: you understand how the platform functions operationally, even if you weren't an Epic analyst
- Frontline or supervisory experience in clinic operations, including authorizations, scheduling, referrals, front office workflows, and a clear sense of what operational improvement actually means for a healthcare organization
- Experience working with or within contact centers: managing, centralizing, or standardizing patient access functions
- Ability to lead design sessions and client-facing meetings with confidence, clarity, and polish
- Strong analytical skills; comfortable using data and operational metrics to identify gaps and make access improvement recommendations
- Experience with process documentation tools such as Visio, and familiarity with project management practices
- Skilled communicator across clinical and non-clinical stakeholders, including executive audiences
- A growth mindset and comfortable operating in ambiguity and motivated by building something that hasn't been built before
- Epic certifications – Cadence, Ambulatory, and/or Referrals are especially useful
- Experience building decision trees or clinical/operational workflow logic
- Experience leading programs across multiple workstreams or healthcare organizations in an advisory capacity
- Background in startup or rapidly growing environments where you've had to build structure while moving quickly
Benefits
- Comprehensive medical, dental, and vision coverage
- Paid time off
- 401(k)
- Parental leave
- Career development support
Company Overview