Note: The job is a remote job and is open to candidates in USA. Health First is a company focused on optimizing and sustaining business systems to support operational performance. The Sr Operations Systems Analyst will act as a liaison between business stakeholders and technical teams, translating operational needs into effective solutions while managing and enhancing existing applications.
Responsibilities
- Elicit, document, and analyze business and functional requirements for operational workflows, system enhancements, and process improvements
- Configure, maintain, and support operational systems, applications, and workflow tools
- Translate business requirements into technical specifications and functional system configurations
- Partner with operational stakeholders to identify automation opportunities and streamline manual processes
- Troubleshoot system issues, perform root cause analysis, and implement sustainable solutions
- Support testing activities including test scenario creation, user acceptance testing, and validation of system enhancements
- Create and maintain process documentation, system documentation, training materials, and standard operating procedures
- Monitor application performance and recommend enhancements to improve usability, scalability, and operational effectiveness
- Support data management, reporting, and dashboard development to provide operational insights and metrics
- Manage ongoing operational support requests and prioritize enhancements within established timelines
- Ensure solutions align with organizational governance, security, and compliance standards
- Act as a subject matter expert for operational systems and business process workflows
- Perform additional duties as assigned
Skills
- High school diploma or GED from an accredited institution
- Experience administering, supporting, or optimizing business applications, operational systems, collaboration platforms, or workflow management solutions
- Hands-on experience configuring and supporting Microsoft SharePoint Online environments
- Experience configuring or supporting Microsoft Power Platform solutions including Power Apps and Power Automate
- Experience developing reports, dashboards, data analyses, or performance metrics to support operational decision-making
- Experience gathering and documenting business and technical requirements
- Bachelor's degree in Business, Information Systems, Operations, or related field, or equivalent work experience
- Experience supporting operational systems within healthcare, managed care, insurance, customer service, contact center, clinical operations, or related environments
- Ability to communicate effectively with both technical and non-technical stakeholders
- Strong organizational skills with the ability to manage multiple priorities simultaneously
Benefits
- Medical, dental and vision coverage
- Incentive and recognition programs
- Life insurance
- 401k contributions (all benefits are subject to eligibility requirements)
Company Overview