Note: The job is a remote job and is open to candidates in USA. Mass Markets is a fast-growing tech-enabled business services company in the USA, seeking a UI/UX Designer for their labor marketplace. The role involves leading UI/UX design efforts, mapping user journeys, and collaborating with various teams to enhance the user experience and streamline hiring processes.
Responsibilities
- Lead UI/UX design for our labor marketplace across web and mobile
- Map user journeys for candidates, employers, recruiters, and workforce managers
- Create wireframes, prototypes, and high-fidelity designs using industry-standard tools (Figma preferred)
- Build a cohesive design system that supports speed, scalability, accessibility, and brand consistency
- Collaborate with product managers and engineers on feature definition, workflow design, and sprint planning
- Conduct user research and usability testing to validate concepts and streamline hiring flows
- Use data-driven insights to optimize conversion funnels, reduce friction, and lift engagement
- Design dashboards, onboarding flows, scheduling tools, messaging interfaces, and profile pages tailored to employer and worker personas
- Support continuous improvement of talent-acquisition features such as job posting, search, matching, scoring, and identity verification
- Solve complex workforce challenges (availability, pay rates, compliance, onboarding, hiring velocity) through elegant UX solutions
Skills
- Bachelor's degree or diploma in Computer Science, Human-Computer Interaction, Design, or a related field, equivalent experience
- 3–5+ years of UI/UX design experience, ideally with marketplaces, HR tech, gig-economy platforms, ATS/CRM systems, or workforce products
- Strong portfolio showcasing end-to-end product design, especially conversion-driven flows
- Expertise in Figma, prototyping tools, and design systems
- Ability to translate ambiguous problems into clear, human-centered solutions
- Comfortable working with product metrics (drop-off points, CTA conversion, time-to-complete, etc.)
- Comprehensive understanding of accessibility standards and responsive design
- Experience designing labor or talent marketplaces, staffing platforms, gig or shift-based workforce apps, or B2B SaaS
- Knowledge of HRIS, ATS, CRM, onboarding, identity verification, or scheduling systems
- Familiarity with front-end implementation constraints (React, component libraries, etc.)
- Motion/interaction design skills
- Passion for human-centered design and solving real-world workforce challenges
- Strong collaboration mindset, working seamlessly across product, engineering, and operations
- Analytical thinker who leverages data to drive design decisions
- Creative problem-solver with a knack for simplifying complexity into intuitive experiences
- Detail-oriented yet able to balance speed and scalability in design execution
Benefits
- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
- Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
- Retirement Savings: Secure your future with retirement savings programs, where available.
- Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Supplemental Insurance: Accident and critical illness insurance
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.
Company Overview