Note: The job is a remote job and is open to candidates in USA. AIRS Medical is a fast-growing healthcare technology company that empowers people to live healthier, longer lives through innovative solutions. The Commercial Operations Specialist will manage the lifecycle of commercial agreements, optimize processes within the CRM system, and track operational metrics to enhance contract management efficiency.
Responsibilities
- Manage the end-to-end lifecycle of high-volume commercial agreements (including NDAs, MSAs, Order Forms, and amendments)
- Serve as the primary point of contact for contract intake, routing complex legal edits to Legal counsel and financial discrepancies to Finance operations
- Maintain meticulous record-keeping within our CRM system, ensuring all metadata fields (e.g., expiration dates, auto-renewal clauses, financial obligations, etc.) are highly accurate
- Act as the internal administrator for our CRM platform, by maintaining and updating customer accounts, opportunities, and contract data within Salesforce to ensure a 'single source of truth. This includes executing tasks related to the customer and opportunity management within Salesforce
- Identify bottlenecks in the current intake-to-execution pipeline and implement system enhancements or automated workflows to reduce contract turnaround time
- Build and maintain dashboards tracking operational metrics such as contract cycle times, bottleneck stages, and contract volumes by territory/regions
- Generate monthly and quarterly reports highlighting upcoming contract expirations, renewals, opt-out deadlines, and price-escalation triggers
Skills
- Bachelor's degree in Business Administration, Legal Studies, Finance, or a related field
- 4+ years of experience in contract operations, legal operations, procurement, or commercial deal desk operations (preferably in a high-growth tech or SaaS environment)
- Experience with CRM systems (e.g., Salesforce)
- Strong foundational understanding of standard commercial legal terms (e.g., indemnification, limitation of liability, termination for convenience, data privacy)
- Exceptional proficiency in Excel/Google Sheets; ability to analyze contract data, construct pivot tables, and present actionable insights to stakeholders
- Proven track record of managing competing priorities from aggressive Sales teams, meticulous Legal teams, and risk-averse Finance teams
- Highly organized with the ability to independently steer process-improvement projects from concept to completion
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Work from home, with occasional business travel
Company Overview