Note: The job is a remote job and is open to candidates in USA. GXO Logistics, Inc. is a leading provider of cutting-edge supply chain solutions, and they are seeking a Vice President, Client Strategy and Growth. This high impact senior leadership role is accountable for leading global client strategy and managing key accounts to drive growth and client satisfaction.
Responsibilities
- Own and continuously evolve a dynamic Customer Key Account Plan to drive growth, retention and client satisfaction
- Lead global client strategy, aligning GXO solutions to client priorities, growth plans and supply chain challenges
- Maintain full visibility of account performance including revenue, margin, contract status and operational footprint
- Identify and execute growth opportunities including cross-sell, expansion and new service offerings
- Own contract renewals end-to-end, including strategy, risk management and commercial negotiations
- Build and manage senior client relationships from C-suite to operational level, acting as a trusted advisor
- Lead global governance including QBRs and executive steering committees to drive alignment and performance
- Drive competitive positioning and proactively defend and grow GXO’s share of wallet within the account
- Own account risk management, ensuring issues are identified, mitigated and escalated where required
- Deliver joint P&L performance with regional teams, optimising revenue, margin and cost-to-serve
- Align and influence cross-functional teams to deliver a consistent, high-quality client experience globally
- Champion innovation, data-led decision making and continuous improvement across the client lifecycle
Skills
- Strong track record managing global or strategic accounts with $200m+ revenue and P&L accountability
- Proven ability to drive client retention, revenue growth and margin improvement in a complex environment
- Deep commercial acumen including contract negotiation, pricing strategy and financial management
- Experience leading across multi-regional, matrixed organisations and influencing senior stakeholders
- Ability to build trusted executive relationships and operate credibly at both boardroom and operational levels
- Strong strategic thinking with the ability to translate plans into measurable outcomes
- High emotional intelligence with excellent communication, negotiation and stakeholder management skills
- Data-driven mindset with experience using analytics, KPIs and client metrics such as NPS/CSAT
- Experience in contract logistics, 3PL or supply chain environments with strong industry knowledge
- Familiarity with automation, AI and technology-enabled logistics solutions
- Resilience and adaptability in fast-paced, complex and ambiguous environments
- Collaborative leadership style with the ability to challenge, influence and drive accountability
Benefits
- Competitive compensation
- Generous benefits package
- Regional role requiring regular travel (approximately 50%)
- Operating in a hybrid/home-office model with travel across Continental Europe as required
Company Overview