Note: The job is a remote job and is open to candidates in USA. HiBob is a high-growth HR technology company that helps modern businesses transform their HR management. They are seeking a strategic and execution-oriented VP Payroll & Benefits to lead and scale their payroll services business across the US and UK, focusing on customer satisfaction and business performance.
Responsibilities
- Define and lead the strategy for Payroll Services & Operations across the US and UK
- Build a repeatable US payroll services motion that drives market penetration and supports growth from SMB to mid-market
- Scale the UK payroll services model to support continued growth and increasing customer complexity
- Lead payroll implementation and services delivery with a focus on quality, speed, predictability, and customer experience
- Improve operational excellence across payroll services and operations, driving scalability, efficiency, and strong customer outcomes
- Partner closely with Product and Payroll leadership to identify and address critical product and operational gaps
- Build pragmatic interim solutions through services and operations where needed to support customer success and market momentum
- Work closely with Customer Success leaders in the US and EMEA to strengthen ongoing payroll customer experience and materially influence retention and expansion
- Lead and develop a high-performing payroll services organization through a period of rapid growth and scale
- Leverage AI, automation, and innovative problem solving to improve how payroll services are delivered and scaled
- Own payroll services revenue and P&L, ensuring strong business performance while supporting HiBob’s broader growth strategy
Skills
- Strong US payroll experience is required
- At least 5 years of leadership experience managing payroll services or payroll operations in a B2B SaaS environment
- Proven experience scaling payroll services and/or operations in a high-growth or evolving business
- Track record of improving implementation quality, speed, predictability, and customer outcomes
- Strong commercial acumen, with experience owning or influencing revenue, P&L, and business performance
- Experience building services models that support growth from SMB through mid-market
- Strong cross-functional leadership skills, with the ability to work effectively across Product, Engineering, Customer Success, Sales, and Operations
- Innovative mindset with experience using AI, automation, or new operating approaches to improve scale and execution
- Experience working with services partners is an advantage, particularly around partner quality, enablement, and support
- Deep payroll domain leadership is a strong advantage, though we are also open to broader services leaders with meaningful payroll experience
Benefits
- Equity in a global, high-growth HR tech SaaS leader
- 401(k) with a 3% company match starting Day 1
- $2,500 employee referral bonus
- Medical, dental, and vision coverage from day one
- $1,920 annual wellness stipendto support your physical and mental wellbeing
- Annual Headspace membershipand expanded wellness benefits
- Hybrid working modelfor Bobbers in the NY metro area
- Temporary work from anywhere for up to 2 months per year(after 6 months)
- Generous paid time off and company holidays to rest, recharge, and enjoy
- Bob Balance Days 64 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
- Your birthday off 6plus a special gift from us
- Home office allowanceto set up your ideal workspace
- Two paid Social Impact dayseach year to give back to causes you care about
- Frequent team and company social events, both in-person and virtual
- Dog friendly office
Company Overview