Note: The job is a remote job and is open to candidates in USA. KMC Careers is seeking a Sales Operations Officer to help build and manage the sales infrastructure necessary for scaling revenue operations. The role involves setting up the HubSpot CRM, optimizing sales processes, and providing data-driven insights to support sales performance and strategy.
Responsibilities
- Lead the implementation and configuration of HubSpot CRM, customizing deal pipelines, contact properties, automation workflows, and data architecture
- Maintain an organized and up-to-date sales pipeline, tracking leads, opportunities, and progress through the sales cycle
- Develop and maintain sales dashboards and automated reports that track funnel progression, conversion rates, and revenue forecasting
- Collaborate with IT and transformation teams to integrate HubSpot with other systems. Ensure CRM data quality, deduplication, and system integration with tools like email, analytics, or finance systems
- Continuously review and refine CRM workflows and processes to improve efficiency and effectiveness
- Establish and document CRM usage policies, processes, and field definitions. Train/setup future Sales, BD, and Client Services team members on CRM hygiene and usage best practices
- Work with the Sales Managers to create and document sales processes and standard operating procedures (SOPs) across the sales lifecycle, pricing tools, forecast models, etc.)
- Collaborate with the sales managers to build scalable playbooks and automation frameworks (lead routing, deal stage triggers, task reminders)
- Monitor pipeline health, sales velocity, win/loss trends, and revenue performance
- Support with the VP for Business Development to provide insights for quota/target setting, sales compensation, and growth forecasting
- Support strategic reviews by preparing monthly dashboards, cohort analyses, and deal performance metrics
- Support in developing and implementing effective pricing strategies in collaboration with the sales and finance teams to meet revenue and profit targets
- Conduct thorough pricing analysis, including competitive benchmarking, cost analysis, and market research, to make data-driven pricing recommendations
- Support in generating pricing proposals, ensuring they align with pricing guidelines and meet profitability targets. Present pricing recommendations to executive management for final approval
- Work closely with the sales team to develop pricing structures for contracts and tenders, ensuring competitiveness and profitability
- Maintain and organize pricing data, ensuring accuracy and accessibility for analysis and reporting
- Align with Marketing on MQL/SQL tracking, campaign ROI, and lead attribution
- Coordinate with Sales and BD to improve lead handoffs and qualification frameworks
- Support pricing strategies, revenue models, and operational planning discussions
Skills
- 3–5 years of experience in Sales Operations, Revenue Operations, or CRM Strategy, preferably in a startup or high-growth environment
- Proven experience in setting up and managing HubSpot CRM (or similar platforms) from scratch
- Strong analytical and data visualization skills (Excel, Google Sheets, HubSpot, Tableau/Power BI)
- Track record of owning reporting infrastructure, automation, and sales analytics
- Ability to think strategically but operate tactically—comfortable building while executing
- Strong documentation, training, and communication skills
Benefits
- Health Insurance/HMO
- Enjoy unlimited MadMax Coffee
- Diverse learning & growth opportunities
- Accessible Cloud HR platform (Sprout)
- Above standard leaves
Company Overview