Retail Auto Relationship Manager

Job Description: • Cultivate and maintain auto dealer relationships within the assigned market territory • Develop and execute strategy, proposals, and initiatives to generate additional revenues • Assess needs of auto dealer to ensure satisfaction • Understand profitability and risk of ongoing relationship • Develop and implement procedures to improve relationships if needed • Secure any money owed to WF Auto (i.e., booksheet discrepancies, rebatables) • Assist in clearing customer generated complaints through the LOB or Enterprise complaints office • Ensure processes within the market territory support corporate objectives • Participate in building and maintaining relationships with medium to large and complex high producing auto dealer accounts • Identify opportunity for process improvements within the territory • Manage auto applications, loan volume and overall stability of credit portfolio of assigned auto dealerships • Establish and maintain dealer relationships • Terminate non-performing dealers • Resolve complex situations and exercise independent judgment while adhering to policies, procedures and compliance requirements Requirements: • 2+ years of Retail Auto Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education • Strong prospecting, sales, negotiation, and influence skills • Ability to negotiate, influence, and collaborate to build successful relationships • Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met • Intermediate Microsoft Office (Word, Excel, and Outlook) skills • Ability to interact with all levels of an organization • Ability to interact effectively and confidently with senior management • Strong organizational, multi-tasking, and prioritizing skills • Auto finance experience • Previous experience with CRM tools such as Salesforce • Dealer services or auto finance risk experience Benefits: • Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options Apply Now Apply Now