QuidelOrtho is a leading in vitro diagnostics company that combines the strengths of Quidel Corporation and Ortho Clinical Diagnostics. The Sales Contract Specialist will manage customer relationships related to service agreements for diagnostic analyzers, ensuring timely renewals and upselling coverage while maintaining a positive customer experience.
Responsibilities
- Identify customers within a defined region that have VITROS, ID-MTS or Donor Screening equipment with service or warranty coverage nearing expiration. Analyze service history and effectively demonstrate to customers the advantages of paid service coverage. Work with the customer to develop a service agreement that meets customer needs
- Work with Senior Contract Coordinators to ensure service offers are provided to customers in a timely manner to renew service and/or upgrade service levels before expiration
- Coordinate the timely return of the signed service agreement and accompanying purchase order based on established call gates, using a web-based application to document the service agreement renewal process. During communications with the customer, identify and overcome issues that could prohibit timely renewals
- When contract exceptions arise, provide guidance to the customer and communicate customer requests to the Exception Analyst
- Investigate and resolve service contracting discrepancies
- As needed, complete additional tasks, including but not limited to: supporting ad hoc requests from internal stakeholders, training new Sales Contract Specialists and participating in process improvement initiatives
- Strong attention to detail, resourcefulness, and follow-through to ensure customer renewals are completed in a timely manner
- Must be able to work effectively with all levels of management, including senior management
- Perform other work-related duties as assigned
Skills
- Education: Bachelor's Degree in Business, Life Science, or related field (or equivalent experience)
- Sales Background: Experience in telephone sales, telemarketing, or a related field required
- Customer Service: Previous Customer Service experience required
- Independent Worker: Ability to deliver results while working in a highly independent and fast-paced team environment
- Business Acumen: Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement
- Communication: Excellent communication skills, both verbal and written
- Other Key Competencies: Commercial / business acumen, insight selling, opportunity management
- Travel: Up to 10% domestic overnight travel
- This position is not currently eligible for visa sponsorship
- Industry/Domain Knowledge: Experience in the healthcare industry preferred
Benefits
- Medical
- Dental
- Vision
- Life
- Disability insurance
- 401(k) plan
- Employee assistance program
- Employee Stock Purchase Plan
- Paid time off (including sick time)
- Paid Holidays
Company Overview
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