About careerzynith
careerzynith is a global leader in entertainment streaming, constantly redefining how audiences experience content worldwide. With millions of subscribers across continents, careerzynith combines cutting‑edge technology, data‑driven insights, and a culture of relentless innovation to deliver seamless, high‑quality streaming experiences. Our commitment to excellence extends beyond the screen – we invest heavily in the people who power our customer service, learning, and development initiatives. At careerzynith, you’ll join a vibrant, inclusive community where curiosity is celebrated, collaboration is the norm, and every employee has the opportunity to shape the future of entertainment.
Position Overview
careerzynith is seeking a seasoned Learning & Development Program Manager to lead the design, implementation, and continuous improvement of data‑entry and customer‑service training programs for our outsourced call‑center partners in the Latin America region. This full‑time role, based remotely in the United States, will serve as the strategic liaison between careerzynith’s regional Learning & Development (L&D) team and external training providers, ensuring that every learning initiative drives measurable performance improvements and aligns with careerzynith’s broader business objectives.
Key Responsibilities
Program Management
- Scope Definition: Draft, document, and maintain comprehensive scopes for all regional L&D initiatives, ensuring alignment with careerzynith’s strategic priorities.
- Project Planning: Create, track, and update detailed project plans, timelines, and deliverables for each learning program.
- Partner Collaboration: Build and nurture strong relationships with outsourced call‑center partners, acting as the primary point of contact for all training‑related activities.
- Cross‑Functional Alignment: Work closely with careerzynith’s global L&D team, regional operations, and product stakeholders to guarantee consistency and relevance across all learning interventions.
Learning Content Development & Instructional Design
- Needs Analysis: Conduct thorough gap analyses using performance data, stakeholder feedback, and industry benchmarks to identify learning opportunities.
- Curriculum Design: Develop and curate engaging, multi‑modal training curricula (in‑person, virtual instructor‑led, e‑learning, blended) that address both technical and behavioral competencies.
- Content Creation: Author facilitator guides, learner manuals, slide decks, job aids, and assessments in collaboration with subject‑matter experts (SMEs).
- Quality Assurance: Pilot new learning solutions, gather feedback, iterate on content, and measure impact through key performance indicators (KPIs) such as first‑call resolution, average handling time, and customer satisfaction scores.
Facilitation & Train‑the‑Trainer Delivery
- Instructional Delivery: Conduct live training sessions—both virtual and on‑site—for call‑center supervisors, team leads, and frontline agents.
- Train‑the‑Trainer Programs: Equip internal training champions with the skills and resources needed to cascade learning throughout their respective locations.
- Co‑Facilitation: Partner with regional leaders to co‑deliver workshops, ensuring relevance to local market nuances.
Stakeholder Management & Governance
- Strategic Partnerships: Establish and maintain strong relationships with careerzynith’s regional CS leadership, ensuring L&D initiatives are fully integrated into broader business strategies.
- Governance Frameworks: Develop and enforce governance processes for data collection, reporting, feedback loops, and continuous improvement.
- Business Impact Reporting: Provide regular updates to senior leadership on program outcomes, ROI, and recommendations for future learning investments.
Essential Qualifications
- Minimum 3 years of experience designing and delivering learning solutions for call‑center or customer‑service environments.
- Proven track record of creating onboarding, up‑skill, and leadership development programs that drive measurable performance improvements.
- Hands‑on experience with Learning Management Systems (LMS) and e‑learning authoring tools (e.g., Articulate, Captivate, Rise).
- Strong facilitation skills with the ability to engage diverse audiences ranging from new hires to senior managers.
- Excellent project management capabilities, including the ability to manage multiple initiatives simultaneously while meeting tight deadlines.
- Bachelor’s degree in Instructional Design, Education, Human Resources, or a related field; a master’s degree is a plus.
- Fluent in English and Portuguese; Spanish proficiency is an advantage.
- Demonstrated ability to work independently, prioritize tasks, and thrive in a fast‑paced, data‑driven environment.
Preferred Qualifications & Additional Skills
- Experience with large‑scale data analytics platforms (e.g., Tableau, Power BI) to inform learning strategy.
- Background in designing curriculum for retail, service, or contact‑center leadership development.
- Familiarity with agile methodologies and the ability to adapt learning solutions quickly based on stakeholder feedback.
- Exposure to multicultural, globally distributed teams and the ability to tailor content to regional nuances.
- Passion for emerging learning technologies such as micro‑learning, virtual reality (VR) simulations, or AI‑driven personalization.
Core Competencies for Success
- Analytical Mindset: Ability to interpret performance data, identify trends, and translate insights into actionable learning interventions.
- Communication Excellence: Clear, concise, and persuasive communication—both written and verbal—across all levels of the organization.
- Collaboration: Strong team player who can build consensus, influence without authority, and foster cross‑functional partnerships.
- Adaptability: Comfortable navigating ambiguity, shifting priorities, and evolving business needs.
- Customer‑Centric Focus: Deep empathy for both internal and external customers, ensuring learning solutions directly enhance the subscriber experience.
Career Growth & Learning Opportunities
careerzynith invests heavily in the professional development of its employees. As a Learning & Development Program Manager, you will have access to:
- Mentorship from senior L&D leaders and global training experts.
- Funding for certifications such as CPLP (Certified Professional in Learning and Performance) or PMP (Project Management Professional).
- Opportunities to lead high‑visibility, cross‑regional initiatives that shape careerzynith’s global learning strategy.
- Rotational programs that expose you to product, analytics, and operations teams, broadening your business acumen.
- Regular knowledge‑sharing sessions, internal conferences, and a vibrant community of practice for L&D professionals.
Work Environment & Culture at careerzynith
At careerzynith, we champion a culture of freedom and responsibility. Our remote‑first policy empowers you to work from anywhere in the United States while staying connected through collaborative tools, virtual coffee chats, and quarterly in‑person meet‑ups. We celebrate diversity, encourage curiosity, and reward innovative thinking. Employees enjoy:
- Flexible work hours that respect work‑life balance.
- A supportive, inclusive environment where every voice is heard.
- Regular “Innovation Days” where teams showcase new ideas and prototypes.
- Health and wellness benefits, including comprehensive medical plans, mental‑health resources, and fitness stipends.
- Generous paid time off, parental leave, and volunteer‑time‑off programs.
Compensation, Perks & Benefits
careerzynith offers a competitive hourly rate ranging from $25 to $35 per hour, commensurate with experience and market benchmarks. In addition to base pay, you will receive:
- Performance‑based bonuses tied to learning impact metrics.
- Equity participation in careerzynith’s growth.
- Comprehensive health, dental, and vision coverage.
- Retirement savings plans with company matching.
- Professional development budget for courses, conferences, and certifications.
- Technology stipend for home‑office setup.
- Employee assistance programs and wellness initiatives.
Why Join careerzynith?
If you are passionate about transforming data‑entry operations into a strategic advantage, love designing learning experiences that drive real business outcomes, and thrive in a dynamic, globally‑connected environment, careerzynith is the place for you. You will be at the heart of a company that values creativity, data‑driven decision‑making, and continuous improvement—helping millions of viewers enjoy their favorite content without interruption.
Application Process
Ready to make an impact? Submit your resume and a brief cover letter outlining your relevant experience and why you’re excited to join careerzynith. Our recruitment team will review applications on a rolling basis, and qualified candidates will be invited to a series of interviews that assess both technical expertise and cultural fit.
Take the Next Step
Don’t miss the chance to shape the future of learning at a world‑renowned entertainment leader. Apply today and become part of careerzynith’s mission to deliver exceptional streaming experiences through empowered, well‑trained teams.