Role Description
As a Site Reliability Engineer, you will be part of a team that is passionately automating everything possible to make Guidewire systems run more efficiently. The Platform team is dedicated full-time to creating and running software that improves the reliability of systems in production, serving hundreds of customers and supporting millions of transactions each day.
- Ensure the reliability of Guidewire’s flagship cloud platform and InsuranceSuite products
- Build tooling to help ensure efficient operations and optimal availability of all SaaS multi-tenant and customer-focused systems
- Collaborate closely with Guidewire’s core product developers to ensure that the Guidewire core cloud products address functional and non-functional requirements such as availability, performance, observability, and maintainability
- Engage with product development (PD) teams by participating in design reviews and production readiness checks
- Analyze data from observability and monitoring tools to improve operational metrics of microservices as well as the entire platform
- Create system documentation and training materials to empower and educate team members
- Oversee and automate the team’s growing presence in AWS
- Build and maintain observability tooling, metrics, and dashboarding for a global platform product infrastructure
- Improve incident management lifecycle to identify, mitigate, and learn from reliability risks and issues
Qualifications
- Bachelor’s Degree in Computer Science or related field
- Software engineering and task automation skills with Bash, Python, and/or Go
- Experience supporting web applications running on Java / Apache / Tomcat in a live production environment
- Familiarity with the Agile software development lifecycle
- Deep background with Linux systems and engineering
- Highly experienced with engineering and automating on Amazon Web Services (AWS)
- Prior experience with IaC tools like Terraform/Terragrunt/Terraspace
- Prior experience with devops/gitops tools (Git, Bitbucket, Flux CD, Teamcity)
- Production-At-Scale support background in a heavily microservice-based world
- Hands-on engineering and ops expertise in containerization (Docker, Helm, Kubernetes/EKS, CNI and Ingress networking)
- Strong understanding of Single-Sign On, SAML, OAuth (Bonus if hands-on experience with Okta)
- Seasoned expertise around x.509 certificate technology and basic concepts of encryption
- Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDS
- Advanced exposure to application development, web UI (design and development), JSON, application architecture
- Experience strongly utilizing observability tools (logging/APM) like Datadog, CloudWatch, and PagerDuty
- Familiarity with event store/stream-processing technologies like Kafka or AWS SQS
- Understanding of Open Application Model systems such as KubeVela or Crossplane
Requirements
- Ability to read, write, and speak English
- Ability to speak in public settings, interface with customers, partners and vendors confidently
- Travel – Up to 25% of the job will require travel, approximately a week a month
Personal Qualities and Soft Skills
- Greatly prefer writing code than clicking a GUI
- Enjoy teaching, being a mentor to others, and working across boundaries
- Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving
- Strong analytical mind with a penchant for process development and enhancement
- A highly positive can-do attitude with desire for being a team player
- Great communication skills and ability to explain complex technical concepts to a varied audience
- Demonstrate strong follow-through, a strong work ethic and consistently keep and meet commitments
- Speak Japanese
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