Senior Technical Account Manager at Ben: bridge between strategic customers and internal teams, owning technical relationship, coaching team, and shaping product roadmap.
Requirements
- Strong experience in technical support, operations, or technical account management roles within a B2B SaaS environment
- Strong technical skills including debugging integrations, diving into logs and troubleshooting complex software configurations
- Proven experience managing enterprise customer relationships and resolving escalated technical issues in a fast-paced environment
- Extensive experience collaborating with engineering, product, and customer success teams to drive issue resolution and product improvements
- Experience coaching team members and creating technical documentation or playbooks that scale team effectiveness
Benefits
- Competitive base salary
- Equity
- £100 monthly personal Ben Balance
- Weekly lunch provided in office
- 28 days of holidays a year plus bank holidays, and an option to buy or sell 5 days per year
- Work-from-abroad scheme
- Enhanced parental leave
- Workplace nursery scheme
- Comprehensive Private Medical Insurance
- Funded Life Assurance cover
- Comprehensive and tailored mental health support
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