HKA is a leading global consultancy in risk mitigation, dispute resolution, expert witness and litigation support. As a Service Desk Analyst, you will provide high-quality technical support to colleagues across the Asia Pacific region.
Requirements
- Minimum 18 months in a Service Desk, Helpdesk, or similar IT support role
- Strong technical troubleshooting skills across Windows operating systems, desktop environments, PC hardware, and basic networking (DNS, DHCP, VPN)
- Experience with ITIL-aligned service management processes, including user account administration and access management (Active Directory)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and the capacity to prioritise multiple tasks
- Exposure to ERP systems or enterprise business applications
- Familiarity with Microsoft 365 and Office applications
Benefits
- Flexible working pattern both in terms of hours and location
- Flexible remote working
- Committed to providing an inclusive and collaborative culture
- Commitment to providing an authentic candidate experience
- Committed to responding to all applicants who apply by the closing date
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