About the position
Amazon Connect is revolutionizing how businesses interact with their customers, and as a Senior Product Marketing Manager, you'll be at the forefront of this transformation. You'll have the opportunity to shape the go-to-market strategy for one of the fastest-growing cloud contact center solutions in the industry.
- Innovation at Scale: Work with AI and machine learning technologies that serve millions of customers globally
- Day 1 Culture: Experience Amazon's unique "Day 1" culture that puts customers at the center of everything, emphasizing constant curiosity, nimbleness, and experimentation
- Career Growth: Join a company known for "building with impact and innovating at global scale" where employees create solutions that matter while growing their careers in extraordinary ways.
Responsibilities
• Craft & develop compelling stories and content (e.g. presentations, whitepapers, infographics, webinars, customer success stories, product videos.) that land our value proposition
• Have a solid understanding of Amazon Connect customers, our product and the market more broadly
• Regularly engage with customers, analysts, and partners to drive advocacy
• Plan and execute marketing initiatives at events to showcase Amazon Connect innovation, messaging, content, keynotes, and breakout sessions
• Work closely with AWS field teams to maintain internal sales hubs with the latest resources, value propositions, and sales enablement content
• Partner with other marketing teams (e.g., web content, campaigns, demand generation, field teams, and events) to drive and execute on global marketing initiatives.
• Continuously measure and improve product marketing initiatives
Requirements
• 6+ years of professional non-internship marketing experience
• Experience using data and metrics to drive improvements
• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
• Experience building, executing and scaling cross-functional marketing programs
• Experience leading go-to-market for consumer software or hardware product launches
Nice-to-haves
• Experience using any of SQL or other analytical tools for conducting data analysis
• Experience with customer segmentation, profiling, and targeting
Benefits
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave