Overview
The Strategic Account Manager (Pharma & CRO) reports into the global sales team and owns and expands high-value relationships across key accounts in the pharmaceutical and contract research organization space, both in North America and EMEA. This role blends scientific understanding with commercial strategy to support R&D, clinical operations, and outsourcing initiatives. You will act as a trusted advisor and consultative partner to stakeholders across R&D, procurement, and executive teams, ensuring our solutions drive efficiency, compliance, and measurable program impact
A successful candidate is expected to
• Drive increased adoption of our technologies across key accounts
• Build strong relationships with operational, procurement and executive stakeholders
• Realized consistent achievement of bookings targets across the portfolio.
• Build and communicated clear account plans tied to customer development and outsourcing strategies
• Engage in proactive identification of risks, competitive threats, and growth opportunities.
Responsibilities
Key Responsibilities
Strategic Account Leadership
• Manage all aspects of Bruker Spatial Biology's portfolio in your assigned pharma and CRO accounts in the US and EMEA geographies.
• Develop multi-year account strategies aligned with customer R&D, clinical trial, and operational priorities.
• Map and support decision-makers across R&D operations, procurement, and executive leadership to deepen engagement.
Growth & Commercial Strategy
• Identify expansion opportunities across therapeutic areas, study phases, or functional groups (e.g., discovery, translational, etc.).
• Lead renewals, pricing discussions, and contract negotiations with a value-based, partnership-oriented approach.
• Maintain accurate forecasting and pipeline management tied to quarterly and annual revenue goals.
Scientific & Operational Partnership
• Understand R&D and drug-development workflows, across discovery, preclinical, and clinical phases.
• Collaborate with scientific, technical, and operational teams to address complex customer needs.
• Translate customer feedback into actionable insights for product, R&D, and leadership teams.
Cross-Functional Collaboration
• Partner with internal teams, such as product management, R&D, product marketing, regional marketing, legal, and senior leadership to drive seamless delivery of solutions to your customers.
• Lead executive business reviews, presenting performance metrics, operational outcomes, and strategic recommendations.
• Support onboarding, adoption, and long-term utilization across global teams or functional groups.
Industry & Market Insight
• Stay current on pharma and CRO trends, including outsourcing models, regulatory changes, therapeutic pipelines, and competitive landscapes.
• Provide internal teams with intelligence that informs product strategy, go-to-market planning, and customer engagement.
Qualifications
Qualifications
• 5+ years (preferred) in strategic account management, capital equipment sales, or customer success within pharma, CRO, biotech, or life-science technology.
• Proven success managing complex, multi-stakeholder accounts with long sales cycles and high compliance requirements.
• Ability to influence senior scientific, operational, and procurement leaders.
• Excellent communication, negotiation, and executive-presentation skills.
• Bachelor's degree in life sciences or related field; advanced degrees in the life sciences and/or business preferred.
At Bruker, base salary is part of our total compensation. The estimated base salary range for this full-time position is between $104,000 and $166,000 yr. and provides an opportunity to progress as you grow and develop within a role.The base salary for the role will depend on a several job-related factors, including, but not limited to education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.