About the position
Responsibilities
• Assist manager in overseeing daily operations of team/dept
• Provides guidance, coaching, encouragement and inspires team members to achieve goals
• Focus on team and employee welfare
• Assist with escalated customer inquiries and resolve complex issues
• New client set up/onboarding in internal database. Ensure all necessary details and resources are acquired to guarantee the utmost satisfaction with our business.
• New customer set up in database/maintain existing customers
• Assist with departmental training
• Collaborate with department manager to improve and implement best practices
• Assist with team coverage as needed
Requirements
• Experience leading a team of at least 4 people
• Must have Docuware and GenWeb experience
• Outlook/Microsoft Office/Excel experience
• Flexible with excellent customer service and communication skills
• Problem solver with strong analytical skills
• Ability to work well under pressure
• Accurate data entry skills
• Ability to work as part of a team as well as independently
• Excellent organizational skills with focus on detail
Nice-to-haves
• Prior experience with a CPG broker/ manufacturer/ grocery
• Prior experience leading a team
• Extensive Docuware and GenWeb experience
Benefits
• 16 days of PTO
• 11 paid company holidays per year
• 2 paid volunteer days per year
• 3 months fully paid parental leave (regardless of gender)
• Medical, dental, and vision
• Paid company life insurance
• 401k with company match
• Summer hours (half day Fridays from Memorial Day thru Labor Day)
Apply Now
Apply Now