As a Technical Support Engineer, you will support the diagnosis and resolution of technical issues reported by internal teams or customers.
This role focuses on maintaining platform stability, supporting users, and contributing to effective issue resolution through collaboration and clear communication.
What You’ll Do
Investigate, troubleshoot, and support resolution of technical issues
Communicate clearly with users and stakeholders to guide issue resolution
Provide timely and professional support to help maintain a positive user experience
Contribute to documentation and continuous improvement of support processes and knowledge bases
Collaborate with engineering and product teams to address more complex issues
Support ongoing communication with internal or external stakeholders as needed
Participate in an on-call rotation to support service continuity
What You Bring
Experience & Education
Degree in Computer Science, Information Technology, Software Engineering, or a related field, or equivalent practical experience
Additional education or certifications are beneficial but not required
Technical Skills
Familiarity with Linux and/or Windows system administration
Experience working with databases (e.g., SQL, PostgreSQL)
Exposure to APIs (e.g., REST) and troubleshooting integrations
Understanding of container technologies (e.g., Kubernetes, Helm) is helpful
Familiarity with logging and monitoring tools (e.g., OpenSearch, Elasticsearch)
Experience with version control systems (e.g., Git)
Exposure to cloud environments (e.g., AWS) is beneficial
Core Skills
Clear communication and ability to explain technical topics to different audiences
Problem-solving skills and attention to detail
Ability to manage tasks and priorities in a structured way
Experience working independently and collaboratively within a team
Adaptability and willingness to learn in a dynamic environment
Additional Information
Participation in an on-call rotation may be required
Work in an international and collaborative environment
Eligibility to work in the country of residence is required