Technical Support Engineer – L3 / Senior
Fully remote – ONLY South African Applications
Azure | VMware / Hyper-V | AI Enablement - If complex outages don't scare you and AI excites you, this is your role.
Welcome to Netsurit
We're Netsurit — a global MSP helping businesses grow, scale, and stay secure without drowning in IT noise.
Our mission: Support the dreams of the doers, that personifies a culture that genuinely supports your personal and professional goals.
At Netsurit, you'll work at the sharp end of modern IT — solving real infrastructure challenges while helping clients adopt cloud, automation, and AI-driven solutions.
We're looking for a Technical Support Engineer to join our US-focused team, supporting clients primarily based in the United States. This is a senior, hands-on role where you're trusted to lead, improve, and modernize, not just keep systems running. You'll work across Microsoft 365, Azure, virtualization, and emerging tools like Microsoft Copilot
to deliver smarter, more secure environments that drive real business outcomes.
If you want to build the future of IT
while still getting your hands dirty, you're in the right place.
What You Get
Exposure to enterprise and international clients
Real-world experience with modern cloud, security, and AI-enabled IT
A company that invests in certifications and career growth
A culture that truly supports your personal and professional dreams
The Role
As a IT Services Consultant, you'll be a trusted technical authority responsible for:
High-end cloud, infrastructure, and security delivery
Complex troubleshooting, consulting, and project execution
Proactive improvements across client environments
Technical leadership and mentorship
within the team
You'll work across Microsoft Cloud, virtualization, networking, and security, while helping clients adopt automation and AI-enabled workflows.
This role requires working US business hours
and being open to dynamic shifts, including occasional weekend work, depending on client needs.
What You'll Do
Design and implement cloud, infrastructure, security, and modernization projects
Deliver proactive and reactive support across Netsurit's client base
Perform infrastructure and security assessments with clear recommendations
Build and maintain high-quality client documentation
Own and contribute to:
Incident Management
Problem Management
Service Requests
Change Management
Apply ITIL and ITSM best practices
You'll work extensively with
Microsoft 365 / Office 365
Microsoft Azure
VMware and Hyper-V
Identity, security, backup, and resilience solutions
You'll design, support, and troubleshoot
TCP/IP, VLANs, firewalls, switches, and routers
Secure hybrid and cloud environments
Ransomware and malware protection strategies
What We're Looking For
Must Have
5+ years' experience in IT, infrastructure, or MSP environments
Strong Microsoft Cloud experience
(Microsoft 365 and Azure)
Proven experience with:
VMware / Hyper-V
Networking and security fundamentals
FortiGate / Fortinet firewall experience is required
Solid understanding of ITIL / ITSM
Excellent troubleshooting and problem-solving skills
Strong client-facing and interpersonal skills
Excellent English communication skills
Ability to work US hours (4pm – 1am), with flexibility for dynamic shifts and weekends
Reliable connectivity and redundant power suitable for remote production work
Bonus Points For
Automation or scripting experience
Hands-on use of AI tools (Microsoft Copilot, Power Automate, AI workflows)
Cloud optimization and modernization projects
Consulting or MSP background
A strong continuous learning mindset
The Kind of Person Who Thrives Here
You take ownership of outcomes, not just tasks
You enjoy working directly with US-based clients
You're curious about AI and automation
You communicate clearly and confidently
You want to grow into higher-level consulting, architecture, or leadership
Artificial Intelligence Innovation:
Join Netsurit at the forefront of AI transformation—where technology meets ambition. Help us design, implement, and scale intelligent solutions that empower our clients to automate processes, uncover insights, and accelerate growth. Leverage tools like Microsoft Copilot, Azure AI, and custom machine learning models to turn data into meaningful business outcomes. Be part of a team thats shaping the future of AI-powered innovation.
Note to Agencies: Principals only. No recruiters, no agencies, no unsolicited services.