We're seeking organized and dedicated Technical Support Representative to join our team, to service our network of businesses worldwide.
Requirements
- Minimum of 1 year demonstrated proficiency as a Technical Support Representative
- Exceptional English communication abilities, encompassing both written and verbal aptitude
- Outstanding capabilities in phone, email, and instant messaging communications
- Strong organizational and time management proficiencies
- Technologically adept with familiarity in contemporary tools such as desktop sharing, cloud services, CRM, and VoIP
- Experience with word-processing software and spreadsheets, such as MS Office
- Familiarity with online calendar platforms and scheduling tools, including Google Calendar
- Possesses a proactive and confident demeanor with acute attention to detail
- Able to work the night-shift.
Duties and Responsibilities
- Resolve IT concerns such as login complications, password resets, and malfunctioning remote access trackers.
- Deliver technical assistance through telephone, email, and chat channels.
- Aid in the generation, revision, and timely dispatch of invoices.
- Orient customers through the initial phases of platform/product engagement.
- Facilitate customer onboarding onto the platform by devising instructional workflows and FAQs.
- Record customer engagements within the CRM system, ensuring the accuracy and currency of records.
- Utilize the client's ticketing system to monitor service inquiries and gather customer feedback.
Technical Requirements:
- USB Headset
- Functional Webcam
- Functional Computer
- Internet Service with a minimum speed of 25 Mbps via cable connection
Benefits
- Comprehensive Health Insurance Coverage (HMO)
- Performance-Based Incentive Programs
- Embracing and Inclusive Workplace Culture
- Continuous Upskilling and Development Opportunities
- Full Work-From-Home Arrangement
- Dedicated and Supportive Team Environment
- Pathways for Professional Advancement
- Engaging and Enjoyable Work Atmosphere
Originally posted on Himalayas
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