Welcome to careerzynith – Where Service Meets Innovation
At careerzynith, we are redefining the standards of home‑service support across the United States. Our mission is to deliver seamless, reliable, and friendly assistance to residential and commercial customers who rely on plumbing, electrical, and HVAC professionals every day. As a fully remote‑first organization, careerzynith empowers its team members to work from the comfort of their own homes while staying deeply connected to a vibrant, collaborative culture that values integrity, continuous learning, and exceptional customer experiences.
Position Overview
The Third Shift Remote Customer Solutions Representative is a pivotal role within careerzynith’s customer service ecosystem. Working the 3:30 pm – 12:00 am shift, Tuesday through Saturday, you will be the voice that guides customers through scheduling, dispatch, and follow‑up processes. This is a fully remote position (training on‑site in McHenry, IL) that blends high‑touch phone support with sophisticated dispatch coordination using industry‑leading software platforms.
Key Responsibilities
- Inbound Call Management: Answer incoming calls promptly, gather accurate customer information, and schedule service appointments with a focus on empathy and efficiency.
- Outbound Outreach: Initiate proactive calls to confirm appointments, provide updates, and follow up on service completion, ensuring a smooth customer journey.
- Dispatch Coordination: Match each service request with the most qualified technician based on skill set, geographic proximity, and customer preferences, using ServiceTitan and ClearPath tools.
- Customer Communication: Keep customers informed about estimated arrival times, technician details, and any changes to the schedule, delivering clear and reassuring updates.
- Technician Liaison: Communicate with field technicians to confirm availability, relay job details, and monitor progress, fostering a collaborative partnership between the office and the field.
- Data Accuracy: Verify and maintain precise records of customer names, contact information, service addresses, and job specifics within the dispatch system.
- Administrative Support: Perform a variety of office tasks as directed by the Office Manager or other supervisors, including reporting, documentation, and data entry.
- Continuous Improvement: Identify opportunities to streamline processes, reduce call handling time, and enhance overall service quality, sharing insights with the team.
- Flexibility & Adaptability: Respond to shifting priorities, urgent service requests, and evolving business needs with a solution‑focused mindset.
Essential Qualifications
- High school diploma or GED equivalent.
- Minimum of three (3) years proven experience in a customer‑service environment, preferably with phone‑based support.
- Residency in Illinois with the ability to travel to McHenry, IL for on‑site training.
- Strong verbal and written communication skills, with a clear, courteous, and professional phone presence.
- Demonstrated attention to detail and accuracy when handling customer data.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfort navigating web‑based applications.
- Ability to work independently from a home office, maintaining productivity and meeting performance metrics.
- Willingness to work night‑shift hours, including weekends, and to adapt to occasional schedule changes.
Preferred Qualifications & Experience
- Prior experience in dispatching or service coordination, especially within plumbing, electrical, or HVAC industries.
- Familiarity with ServiceTitan, ClearPath, or similar field‑service management platforms.
- Exposure to residential and commercial service environments, understanding the unique needs of each.
- Experience handling a high volume of calls while maintaining quality and compliance standards.
- Problem‑solving aptitude, with the ability to de‑escalate challenging situations and turn them into positive outcomes.
Core Skills & Competencies
- Customer‑Centric Mindset: Passion for delivering outstanding service and creating memorable experiences for every caller.
- Organizational Agility: Ability to juggle multiple tasks, prioritize effectively, and keep the dispatch pipeline flowing smoothly.
- Technical Acumen: Comfort learning new software tools quickly and leveraging them to improve efficiency.
- Communication Excellence: Clear articulation, active listening, and the ability to convey complex information in simple terms.
- Team Collaboration: Strong partnership with technicians, supervisors, and cross‑functional teams to achieve shared goals.
- Resilience & Adaptability: Thrive in a dynamic environment where priorities shift and new challenges arise daily.
Work Environment & Culture at careerzynith
careerzynith embraces a remote‑first philosophy, offering you the flexibility to design a work‑life balance that fits your personal needs. Our culture is built on trust, transparency, and continuous growth. Even though you’ll be working from home, you’ll never feel isolated—regular virtual huddles, mentorship programs, and an open‑door policy with leadership keep the lines of communication vibrant.
Our team members are celebrated for their contributions through monthly recognition programs, virtual social events, and a supportive network that encourages both professional and personal development.
Compensation, Perks & Benefits
- Competitive hourly wage starting at $20.00 per hour, with performance‑based incentives.
- Comprehensive medical, dental, and vision insurance plans.
- Supplemental AFLAC insurance options for additional peace of mind.
- 401(k) retirement plan with company match to help you build long‑term financial security.
- Company‑provided life insurance coverage.
- Employee discounts on careerzynith’s home‑service offerings.
- Paid Time Off (PTO) and paid holidays to recharge and spend time with loved ones.
- Tuition reimbursement for continued education and skill development.
- Access to an on‑site training facility (located in McHenry, IL) for ongoing professional development.
- Opportunities for career advancement into supervisory, training, or specialized dispatch roles.
Career Growth & Learning Opportunities
careerzynith is committed to investing in its people. As a Third Shift Customer Solutions Representative, you will have access to:
- Structured onboarding and continuous training programs that keep you up‑to‑date with the latest service‑industry best practices.
- Mentorship from seasoned managers and senior dispatch professionals.
- Cross‑training opportunities that allow you to explore related functions such as sales support, quality assurance, and operations management.
- Clear career pathways that can lead to senior dispatch, team lead, or remote operations manager positions.
How to Apply
If you are ready to bring your customer‑service expertise to a forward‑thinking, remote‑centric organization, we want to hear from you. Click the link below to submit your application through careerzynith’s secure portal.
Apply Now – Join careerzynith Today!
Explore More Opportunities at careerzynith
careerzynith offers a variety of remote and on‑site roles across multiple service lines. To discover additional positions that match your skill set, visit our careers page.
Browse All careerzynith Careers
Closing Statement
At careerzynith, your voice matters. By joining our Third Shift Remote Customer Solutions team, you will play a critical role in ensuring that every homeowner and business receives the reliable, courteous, and timely service they deserve. We value dedication, curiosity, and a collaborative spirit—qualities that drive our success and set us apart in the industry. Take the next step in your career journey and become part of a company that truly cares about its people and its customers.
Apply today and start making an impact with careerzynith!