Job Description:
• Facilitate live and asynchronous training sessions, managing agendas and troubleshooting technical hurdles.
• Own the end-to-end logistics for training sessions, ensuring all prerequisites are completed accurately.
• Serve as a primary point of contact for providers, ensuring high-standard customer service.
• Identify trends in provider technical pain points and design mitigation steps to improve training experience.
• Identify gaps in training workflows and assist in designing scalable solutions.
• Build strong relationships with Clinical, HR, and IT to synchronize training delivery with team needs.
• Update and maintain relevant training materials across internal tools.
• Act as a stabilizing force in a fast-paced environment, making data-driven decisions with incomplete information.
Requirements:
• 3+ years of combined relevant work experience in operations, provider relations, customer service, or a similar enablement field.
• Exceptional verbal and written interpersonal skills, with the ability to collaborate cross-functionally and build strong relationships.
• Fluency in Google Suite is required.
• Aptitude for and experience with Salesforce, Zendesk, Gemini, and WorkRamp (LMS) is highly preferred.
• Proven ability to manage multiple workstreams, implement process improvements, and resolve technical issues with a high degree of autonomy.
• A genuine passion for supporting clinicians in their learning and development to drive a high-quality experience for Lyra clinicians at scale.
Benefits: