- Make outbound calls to potential clients to introduce our services.
- Prequalify leads based on specific criteria before scheduling a discovery call.
- Set up and confirm appointments for discovery calls with the sales team.
- Conduct discovery calls to assess client needs and understand their pain points.
- Present our solutions and recommend suitable assistants based on client requirements.
- Facilitate client endorsement interviews, ensuring clients can choose the assistant that best fits their needs.
- Ensure a smooth transition for the client and assistant by overseeing the Day 1 onboarding process.
- Provide the client with necessary information and expectations for working with their new assistant.
- Act as the main point of contact to resolve any initial concerns or questions during the onboarding phase.
- Serve as the primary liaison for assigned clients, ensuring satisfaction and retention.
- Build and maintain strong relationships with clients, addressing their needs proactively.
- Monitor client engagement and identify opportunities for upselling or service improvements.
- Gather client feedback to improve the hiring and onboarding experience.
Hard Requirements:
- 2+ years of experience in sales, client success, or account management.
- Strong outbound calling and consultative sales experience.
- Excellent verbal and written communication skills.
- Ability to build rapport quickly and guide clients through decision-making.
- Experience facilitating interviews and onboarding processes.
- Highly organized with strong time management and follow-up skills.
- Experience working in a team structure, reporting to marketing and growth leads.
Schedule:
- 40 Hours/Week
- Monday-Friday 9:00AM-6:00PM Eastern Standard Time
Offer and Benefits:
- PHP 45,000/month, increasing to PHP 55,000/month after probation.
- Commission structure in place from Day 1 for additional earnings.
- HMO coverage after 1 year of employment.
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