Join the Flight Operations Team at Delta Air Lines, Inc. as a Co-op, Flight Operations – Operations Support, Technology & Business Strategy
Delta Air Lines, Inc. is one of the world's leading international airlines, and our number one focus is to enhance all aspects of each customer's travel experience. We are seeking a highly motivated and talented individual to join our Flight Operations Division as a Co-op, Flight Operations – Operations Support, Technology & Business Strategy. This is a unique opportunity to work with a team of aviation professionals supporting 14,000+ pilots and gain valuable experience in the industry.
About the Flight Operations Division
The Flight Operations Division at Delta Air Lines, Inc. has a mission to operate the safest, most reliable, and efficient airline in the world, while exceeding customer expectations. Our team is dedicated to providing exceptional support to our pilots and ensuring the smooth operation of our flights.
About the Operations Support, Technology & Business Strategy Department
The Operations Support, Technology & Business Strategy department assists the entire Flight Operations Division through advancing technology applications and initiatives to drive the division's mission. The team also evaluates current work processes to identify and recommend business opportunities and supports technology solutions that align with senior leadership's strategy to continuously improve the line pilot experience.
About the Project Development Office
Within the Operations Support, Technology & Business Strategy department, the Co-op team works within the Project Development Office (PDO) with two full-time employees. The purpose of the PDO is to help Flight Ops stakeholders navigate the technology development process. This includes a defined agile ecosystem for intake, approval, maturation, and execution. As a Co-op, you will work as a Business Analyst-type role, supporting project leaders on technology programs with external vendors and Information Technology teams.
Co-op Job Summary
The Co-op will work at Delta's World Headquarters in Atlanta, Georgia. This is a paid position, including additional privileges such as standby travel anywhere in the Delta system while off duty. The team currently operates on a hybrid schedule (i.e., in-person for 4 days on campus with one day each week working virtually). The Co-op will have exposure to other departments within Flight Operations, including but not limited to: Flight Training & Standards, Flying Operations, Line Operations, Crew Resources & Scheduling, Pilot Hiring & Development, and Simulator Support to learn about the industry and gain valuable life experience.
The position requires three alternating semesters of full-time work at Delta with full-time study (1 semester can be summer). We are seeking qualified, motivated individuals looking for an exceptional opportunity.
Key Responsibilities
- Actively participate in team activities that aim to holistically develop Co-Ops
- Partner with multiple divisional stakeholders in a Business Analyst role to define business/process improvement opportunities, assist with the development and maturation of recommended solutions, and implement initiative tracking methodologies
- Support Delta's global innovation initiative through applications of creative design concepts to evolve stakeholder approaches to problem and solution design
- Develop and implement feedback analysis using basic survey and statistics methodologies
- Support project leaders on technology programs with external vendors and Information Technology teams to identify and troubleshoot issues, develop solutions, and implement resolutions in a timely manner to minimize impact to the operation
- Think, design, and create innovative solutions to support project teams in improving the pilot work experience
What You Need to Succeed
Minimum Qualifications
- Pursuing an undergraduate degree in Business Administration (Information Technology Management), Aviation Management, or Industrial Engineering (or similar degree with applicable skills)
- Team player that fosters trust, open dialogue, and healthy conflict with coworkers
- Strong interpersonal skills and servant leadership required to promote intentional relationships
- Preferably a rising Sophomore or rising Junior, as you are required to work 3 terms
- Strong organizational and time management skills required
- Internally motivated, curious, ready to learn, and eager to make an impact
- Ability to work under tight deadlines and time constraints while being able to manage and prioritize multiple project requests conjointly
- Project Management experience is a plus (e.g., Agile, Scrum, Kanban, etc.)
- Experience with business cases, process mapping, and database management is a plus
- Consistently prioritizes safety and security of self, others, and personal data
- Embraces diverse people, thinking, and styles
- Possesses a high school diploma, GED, or high school equivalency
- Is at least 18 years of age and has authorization to work in the United States
Preferred Qualifications
- Previous experience in the aviation industry or a related field
- Familiarity with agile methodologies and project management tools
- Experience with data analysis and reporting
- Strong communication and presentation skills
Career Growth Opportunities and Learning Benefits
As a Co-op with Delta Air Lines, Inc., you will have the opportunity to gain valuable experience and skills in the aviation industry. You will work with a team of experienced professionals and have exposure to various departments within Flight Operations. This is a great opportunity to learn about the industry, develop your skills, and build your professional network.
Work Environment and Company Culture
Delta Air Lines, Inc. is a leading international airline with a strong commitment to safety, customer satisfaction, and employee engagement. Our company culture is built on the principles of respect, integrity, and teamwork. We offer a dynamic and supportive work environment that encourages collaboration, innovation, and growth.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Competitive salary
- Standby travel anywhere in the Delta system while off duty
- Opportunity to work with a leading international airline
- Exposure to various departments within Flight Operations
- Professional development and growth opportunities
- Comprehensive benefits package
How to Apply
If you are a motivated and talented individual looking for an exceptional opportunity, please submit your application. We encourage you to apply if you are passionate about the aviation industry and want to make a significant impact.
Conclusion
We are excited to offer this unique opportunity to join our team as a Co-op, Flight Operations – Operations Support, Technology & Business Strategy. If you are a motivated and talented individual looking for an exceptional opportunity, please submit your application. We look forward to hearing from you!
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