Virtual Success Coach Coordinator

Position Overview  Founders Classical Academy is a public, tuition-free K–12 charter school rooted in the classical liberal arts tradition. Our vigorous academic program prepares students for success in school, work, and life. Our mission is to cultivate wisdom and virtue in students through the pursuit of truth, beauty, and goodness within a distinctly classical and character-forming environment. The Student Success Coordinator serves as the strategic and operational lead for student engagement, attendance, and success programming across JCA of Ohio, VPA of Ohio, and PCA of Ohio. This role ensures the consistent implementation of high-quality Student Success systems across all three schools, aligning to network expectations while adapting to each school’s unique student population.  As a member of the administrative leadership team, the coordinator oversees Success Coaches, leads and develops onboarding and engagement programming, and partners closely with school leadership to remove barriers to student achievement. This role requires strong cross-school leadership, data-driven decision-making, and the ability to build systems that drive measurable improvements in attendance, persistence, engagement, and academic outcomes.  Key Responsibilities  Leadership & Program Oversight  Serve as the Student Success leader across all three schools, ensuring consistency and fidelity of implementation   Directly supervise and manage Success Coaches across JCA, VPA, and PCA, including hiring input, onboarding, coaching, and performance management  Supervise and develop Success Coaches, including coaching, feedback, and performance management   Design, implement, and monitor Student Success programming aligned to onboarding and engagement frameworks   Lead and manage re-enrollment efforts across all three schools, ensuring a coordinated, data-driven approach to retaining students year over year   Partner with school leadership and Operations to execute re-enrollment campaigns, including communication plans, outreach to undecided/unknown families, and tracking of return intent  Act as a mentor and role model for staff, building a culture of accountability and student-centered support   Step in to support or backfill coaching responsibilities as needed   Onboarding & Early Engagement  Lead the design and execution of a comprehensive onboarding experience for all new students and families   Ensure consistent implementation of welcome calls, including expectations setting, relationship building, and early barrier identification   Oversee and support the facilitation of live Orientation sessions for students and families, ensuring high attendance and engagement   Develop and implement Parent University sessions to equip families with tools, resources, and confidence to support student success in a virtual environment   Establish clear onboarding milestones (e.g.,  welcome call, first login, orientation completion, first assignment submission, live session attendance) and ensure accountability across teams   Design and maintain tracking systems to monitor new student engagement, participation, and early risk indicators   Analyze onboarding data to identify trends, gaps, and opportunities for improvement across schools   Partner with Enrollment, Operations, and Academic teams to ensure a seamless transition from enrollment to active academic engagement   Implement proactive outreach strategies for students who do not engage within the first days/weeks of enrollment  Student Engagement   Lead the development and execution of tiered outreach and intervention systems    Oversee identification of disengaged students and ensure timely, effective interventions and Success Plan implementation   Partner with Principals, Counselors, and staff to address academic, attendance, and behavioral barriers   Ensure alignment between engagement efforts, re-engagement strategies, and graduation pathways   Support implementation of PBIS and other student motivation/recognition systems   Cross-School Systems & Alignment  Ensure consistent processes, expectations, and communication across JCA, VPA, and PCA   Standardize best practices while allowing for school-level customization   Serve as the primary escalation point for student success and engagement concerns   Collaborate with the Executive HOS to align strategy, priorities, and outcomes across schools   Data & Accountability  Monitor and analyze student engagement, attendance, and performance data across all schools   Track and report key metrics, identifying trends and areas for improvement   Drive data-informed decision-making and continuous improvement cycles   Ensure accurate data entry and integrity within systems (e.g., PowerSchool and other platforms)   Staff Operations & Support  Oversee daily workflow and task management for the Success Team   Ensure clear communication of priorities, deadlines, and expectations   Support staff evaluations through data collection, observation, and feedback   Facilitate team meetings, professional development, and training   Qualifications  Bachelor’s Degree in Education, Social Services, or related field (required)   4+ years of experience in a K–12 educational setting (virtual experience preferred)   Demonstrated experience leading teams and managing programs   Strong knowledge of student onboarding, student engagement strategies, and intervention systems   Proficiency in Microsoft Office and Google Suite   Ability to analyze data and translate insights into actionable plans   Excellent communication, organization, and critical thinking skills   Ability to manage multiple priorities across schools in a fast-paced environment   High level of professionalism, discretion, and sound judgment    Key Competencies  Systems thinker with the ability to scale and align practices across multiple schools   Strong people leader with experience developing and managing high-performing teams   Data-driven and results-oriented with the ability to translate insights into action   Strong project management skills, including the ability to plan, execute, and monitor multiple initiatives simultaneously across schools   Ability to manage timelines, prioritize competing demands, and ensure follow-through on key deliverables   Highly organized with strong attention to detail and operational execution   Relationship builder who can collaborate effectively across teams and functions   Proactive problem-solver with the ability to anticipate challenges and drive solutions  Impact of the Role  This role is critical to ensure that all students across JCA, VPA, and PCA are consistently engaged, supported, and progressing toward academic success. The Student Success Coordinator directly impacts student retention, attendance, and achievement by building strong systems, developing staff capacity, and ensuring every student has a clear path to success.  About Us “We believe that every child should be able to be anything they want in life, regardless of their birthplace and circumstances.” – Ron Packard, CEO & Founder ACCEL Schools is a network of 80+ high-performing, public charter schools serving PK-12 students. We proudly advocate for school choice and work to address educational inequities throughout the United States. Our schools are inclusive and widely differ to reflect the unique values of the many urban, suburban, and rural communities we serve. Our brick-and-mortar, virtual, and hybrid schools specialize in closing educational gaps and offer innovative models such as career-technical education, sports training, bilingual programming, and more. We have been recognized and praised by legislators, authorizers, and researchers for providing exceptional education options to students in historically under-resourced communities. We offer the following benefits: Life benefits – time & peace of mind Paid time off Retirement contributions Optional Basic Life and AD&D insurance Voluntary life insurance (employee, spouse, child) Discounted childcare at Early Learning Academies locations Health benefits – stay well & thrive Medical, dental, and vision insurance Employee Assistance Program Voluntary short-term disability insurance Voluntary long-term disability insurance Career benefits – keep growing Career advancement opportunities throughout Pansophic Learning and our strong network of 4,000+ instructors and education professionals EQUAL EMPLOYMENT OPPORTUNITY It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.