ABOUT NEAMAN PLASTIC SURGERY
Neaman Plastic Surgery is a premier plastic surgery, wellness, and aesthetic practice dedicated to delivering exceptional patient care and life-changing results. Our services include cosmetic and reconstructive surgery, medical spa treatments, injectables, laser treatments, skin rejuvenation, hormone optimization, weight loss programs, wellness therapies, IV therapy, peptide therapies, and other advanced aesthetic and wellness services.
We are committed to providing a luxury patient experience while helping patients achieve their aesthetic, wellness, and personal goals through exceptional care, education, and service.
POSITION SUMMARY
The Weekend Patient Experience & Sales Consultant serves as the primary point of contact for prospective patients during weekends and is responsible for delivering a luxury, concierge-level patient experience from the first interaction through consultation scheduling.
This individual will respond to incoming phone calls, text messages, website inquiries, social media inquiries, and lead submissions related to all practice service lines, including plastic surgery, wellness, and medical spa services.
The ideal candidate is a highly skilled consultative sales professional who can build trust quickly, ask thoughtful questions, understand patient goals, educate prospective patients regarding available treatment options, and effectively convert inquiries into consultations and appointments.
A key responsibility of this position is ensuring that prospective patients are appropriately qualified, financially prepared, and scheduled with the correct provider and service line before a consultation is booked. This position serves as both the first impression of the practice and a critical gatekeeper for consultation quality.
The successful candidate will make each prospective patient feel heard, valued, educated, and cared for while maintaining the highest standards of professionalism and customer service.
ESSENTIAL RESPONSIBILITIES
Lead Management & Sales
• Respond promptly to all incoming phone calls, text messages, website inquiries, social media inquiries, and lead submissions.
• Build rapport and establish trust with prospective patients.
• Conduct consultative conversations to identify patient goals, motivations, concerns, and treatment interests.
• Educate prospective patients regarding available services and treatment options.
• Explain the patient journey, consultation process, recovery expectations, and treatment timelines within established guidelines.
• Overcome objections and help prospective patients move confidently through the decision-making process.
• Convert qualified inquiries into scheduled consultations and appointments.
• Follow established sales processes while maintaining a personalized approach.
• Maintain accurate lead documentation and communication records.
• Conduct follow-up communications as directed.
• Assist with reactivation of previous leads and inactive inquiries.
Lead Qualification & Financing Support
• Conduct comprehensive lead qualification conversations with prospective patients.
• Assess patient goals, desired procedures, treatment timelines, and expectations.
• Determine whether prospective patients are appropriate candidates for consultation based upon established practice guidelines.
• Educate prospective patients regarding anticipated investment ranges associated with procedures and services.
• Discuss financing options and payment solutions offered by the practice.
• Assist prospective patients with financing applications and financing prequalification processes through approved financing partners.
• Review financing approvals and eligibility information in accordance with company policies and financing partner guidelines.
• Assess financial readiness and assist in determining whether patients are qualified consultation candidates.
• Ensure prospective patients are scheduled with the appropriate provider, service line, and consultation type.
• Help reduce non-qualified consultations and improve overall consultation conversion rates.
• Maintain accurate documentation regarding financing status, patient goals, and qualification outcomes.
Luxury Patient Experience
• Deliver exceptional customer service and a luxury patient experience with every interaction.
• Ensure prospective patients feel heard, valued, respected, and supported throughout the inquiry process.
• Listen actively and ask thoughtful questions to understand patient goals and concerns.
• Demonstrate empathy, professionalism, and emotional intelligence in all patient interactions.
• Represent the Neaman Plastic Surgery brand with professionalism and enthusiasm.
• Maintain a concierge-level approach to communication and patient engagement.
• Create a five-star experience that encourages prospective patients to move forward with care.
Practice Knowledge & Education
Develop and maintain working knowledge of all practice services including:
Plastic Surgery Services
• Facial rejuvenation procedures
• Facelifts
• Neck lifts
• Eyelid surgery
• Rhinoplasty
• Breast augmentation
• Breast lift
• Breast reduction
• Implant revision procedures
• Body contouring procedures
• Liposuction
• Tummy tuck procedures
• Mommy makeover procedures
• Reconstructive surgery services
• Surgical consultation process
• Surgical financing options
• Recovery expectations and patient journey
Medical Spa Services
• Botox
• Dermal fillers
• Biostimulators
• Laser treatments
• Microneedling
• RF microneedling
• Skin rejuvenation procedures
• Facial treatments
• Chemical peels
• Skin care products and programs
Wellness Services
• Medical weight loss programs
• Hormone replacement therapy
• Hormone optimization
• Testosterone replacement therapy
• Peptide therapies
• IV therapy
• Shockwave therapy
• Sexual wellness treatments
• Preventative wellness programs
• Longevity-focused therapies
Administrative Responsibilities
• Schedule consultations and appointments accurately.
• Maintain detailed documentation within company systems.
• Track lead activity and conversion outcomes.
• Assist with reporting and lead management metrics.
• Ensure proper routing and scheduling of patient inquiries.
• Maintain confidentiality and compliance with all applicable privacy regulations.
Special Projects
During periods of lower call and lead volume, the Weekend Patient Experience & Sales Consultant will assist with projects and assignments based upon company needs. These projects may include:
• Lead management initiatives
• CRM updates and maintenance
• Patient follow-up campaigns
• Sales process improvement projects
• Marketing support activities
• Data entry and reporting
• Patient communication projects
• Other duties as assigned
QUALIFICATIONS
Required
• Minimum three (3) years of demonstrated sales experience.
• Proven success converting leads into consultations, appointments, or sales.
• Exceptional verbal and written communication skills.
• Strong customer service and relationship-building skills.
• Ability to work independently with minimal supervision.
• Strong organizational and time management skills.
• Comfortable discussing elective medical procedures and treatment investments.
• Ability to learn complex medical, aesthetic, and wellness concepts.
• Strong emotional intelligence and active listening skills.
• Ability to maintain professionalism while discussing financing and investment options.
Preferred
• Luxury sales experience.
• Experience in plastic surgery, aesthetics, wellness, beauty, hospitality, or related industries.
• Experience with consultative sales methodologies.
• Experience with CRM systems and lead management platforms.
• Experience discussing financing options and payment solutions.
• Experience in a concierge-level customer service environment.
SUCCESS FACTORS
The ideal candidate will be:
• Highly coachable and eager to learn.
• Self-motivated and results-oriented.
• Skilled at consultative selling rather than transactional selling.
• Comfortable discussing pricing, financing, and investment in elective procedures.
• Professional, polished, and articulate.
• Adaptable and flexible.
• Passionate about delivering exceptional patient experiences.
• Capable of balancing sales performance with outstanding customer service.
• Able to represent a luxury medical brand with professionalism and confidence.
COMPENSATION
Hourly rate of $30.00-$35.00 per hour based on experience, qualifications, and demonstrated sales success.
SCHEDULE
This position is expected to work eight (8) hours on Saturday and eight (8) hours on Sunday and must remain available to respond promptly to incoming leads, patient inquiries, text messages, and phone calls throughout scheduled working hours.
Pay: $30.00 - $35.00 per hour
Experience:
• sales: 3 years (Required)
Work Location: Remote