As the AR Supervisor you will oversee the Billing Specialist and the Cash Applications Specialist; need to address all past due accounts according to company defined process for collections. Assist the DealDesk Manager when needed to review all Zuora Quotes. Experience with SalesForce, Zuora, Google G-Suite, and Stripe Credit Card system a plus.
Responsibilities:
- Direct and lead the work of others in the department and partner with others in the company
- Ensure all invoicing is completed accurately and in a timely manner
- Administer the collections process to resolve client payment issues.
- Work closely with sales and other departments to provide support, resolve problems, and reconcile accounts.
- Perform reconciliation, credit adjustments, bad debt write‐offs, refunds, customer notification, and other transactions or reports according to company policies and procedures.
- Review open accounts and reach out to clients with the goal of collecting customer payments while maintaining client relationships.
- Maintaining records regarding payments and account statuses.
- Review accounts, client payments, credit history, and recommend new or better billing or payment processes.
- Perform cash applications as required.
- Creating metrics, generating reports and statements for internal use.
- Review with management on a recurring basis the Accounts Receivable metrics.
- Conduct complex work independently and with latitude for judgment
Requirements:
- Bachelor’s degree in accounting, finance, or related field.
- At least 3 years experience in a similar role.
- Strong math, typing, and computer skills.
- Zuora Billing and Salesforce.com (SFDC) experience are strongly preferred.
- High level of accuracy, efficiency, accountability, and attention to detail.
- Ability to build relationships with clients and internal departments.
- Supervisory skills recommended.
- Willing to work on US Pacific Time (graveyard)
What We Offer:
- Competitive salary
- HMO + 2 Free Dependents upon hire
- Service Incentive Leaves
- Leave Monetization
- Internet Subsidy
- Temporary WFH setup until further notice
- Opportunities for Career Advancement
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