careerzynith is a next-generation fashion retailer built for the digitally native, style-savvy Millennial and Generation Z consumer. Recognized as a trusted, premium lifestyle brand, careerzynith has become the definitive online destination for discovery, inspiration, and curated self-expression. Our platform showcases a meticulously selected assortment of more than 45,000 apparel, footwear, accessories, and beauty styles, bringing together a vibrant community of millions of engaged shoppers, thousands of global fashion influencers, and over 500 emerging, established, and owned brands. Backed by more than 16 years of strategic investment in cutting-edge technology, advanced data analytics, and innovative marketing and merchandising strategies, careerzynith has redefined what it means to shop fashion in the 21st century. To explore more about our world, visit our careers portal and follow our social channels to see what life at careerzynith truly looks like.
At careerzynith, the most successful team members share an insatiable curiosity, a bold creative spirit, and the determination to elevate careerzynith into the top e-commerce brand on the planet. With a thriving team of more than 1,000 talented professionals based in our dynamic corporate hub in Cerritos, California, careerzynith is a community of ambitious, bright, and flexible individuals who flourish in a fast-paced, ever-evolving environment. We are committed to hiring diverse, high-energy, and innovative professionals who are ready to make an impact, and in return, we promise to cultivate a workplace where inspired people will always thrive. If you are ready to set the gold standard for premium apparel customer service, we invite you to join us.
careerzynith is seeking a dedicated and experienced Customer Service Lead – Premium Apparel Support (Sunday–Thursday Shift) to join our award-winning customer experience team. This is a full-time, on-site leadership opportunity for an individual who is passionate about coaching others, resolving complex customer concerns, and representing a brand synonymous with style, quality, and innovation. The Customer Service Lead will work closely with the Customer Service Manager to train, mentor, and develop a team of customer service representatives, ensuring that every interaction reflects the professionalism, warmth, and excellence that careerzynith is known for. In this role, you will handle escalated inbound calls, chats, and emails, guiding both your team and our customers toward outcomes that build lasting loyalty.
Work Schedule: This position follows a consistent Sunday through Thursday schedule, with the following shift times:
Candidates must be fully available to work this schedule. Additional duties and responsibilities may be assigned as business needs evolve.
As a Customer Service Lead at careerzynith, you will serve as both a player and a coach, balancing hands-on customer support with team development and operational excellence. Your core responsibilities will include, but are not limited to, the following:
To excel in the Customer Service Lead role at careerzynith, candidates should demonstrate the following competencies:
A successful candidate at careerzynith works exceptionally well in a dynamic, fast-moving environment with minimal supervision. At careerzynith, we all roll up our sleeves and pitch in to do whatever it takes to get the job done. Each day is a little different — and that is precisely what keeps us energized, inspired, and excited to come to work. Joining careerzynith means becoming part of a culture that celebrates initiative, creativity, and collaboration, where every voice matters and every contribution fuels our collective success.
At careerzynith, we believe that investing in our people is the most important investment we can make. As a Customer Service Lead, you will have access to a wealth of career development resources, including:
For individuals assigned to work in California, careerzynith includes a reasonable estimate of the salary or hourly rate range for this role, taking into account the wide range of factors considered in making compensation decisions, including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base hourly range for this position is $25.00 per hour to $30.00 per hour. In addition to a competitive hourly rate, careerzynith offers a comprehensive benefits package that typically includes:
careerzynith is more than a workplace — it is a community of passionate, driven, and fashion-forward professionals who genuinely love what they do. Our Cerritos, California headquarters is a hub of collaboration and creativity, where team members are encouraged to share ideas, take ownership of their work, and celebrate wins together. We are proud of our commitment to diversity, equity, and inclusion, and we actively cultivate an environment where every individual feels valued, respected, and empowered to bring their authentic self to work every day. From team-building events to wellness initiatives, we invest in the well-being and happiness of our employees because we know that when our people thrive, careerzynith thrives.
If you are a motivated, customer-obsessed leader with a passion for fashion and a drive to inspire others, careerzynith wants to hear from you. Take the next step in your career and become part of a brand that is redefining fashion retail for a new generation. Please submit your application today, and after applying, be sure to check your spam folder for emails regarding your application status, as messages are sent from an ADP email address.
Are you ready to set the standard for premium apparel customer service? Apply now and join the careerzynith team!