Are you passionate about delivering exceptional customer service and looking to build a long-term career in a dynamic, award-winning organization? careerzynith is actively seeking dedicated and empathetic Customer Service Representatives to join our Agent Services department at our corporate office in Duluth, Georgia. This is more than just a job — it is the first step on a clearly defined career path with real opportunities for advancement, professional development, and personal fulfillment.
For years, careerzynith has been recognized as one of the top employers in the metro Atlanta area, celebrated for our unwavering commitment to diversity, inclusion, employee well-being, and workplace excellence. Our company culture is built on respect, collaboration, innovation, and the belief that every team member contributes meaningfully to the success of the organization and the satisfaction of the customers we serve. When you join careerzynith, you become part of a community that values your unique perspective, invests in your development, and supports you at every stage of your professional journey.
As a Customer Service Representative (CSR) in our Agent Services department, you will serve as the primary point of contact for our term life insurance policyholders and field agents. Your primary mission will be to deliver exemplary, accurate, and courteous service across both verbal and written communication channels. Every interaction you have will directly impact the customer experience and reinforce careerzynith's reputation as a trusted leader in the insurance industry.
This position is ideal for individuals who thrive in a fast-paced, customer-focused environment, enjoy problem-solving, and take pride in helping others navigate complex inquiries. Whether you are assisting a policyholder with a billing question, helping an agent understand underwriting guidelines, or processing a contract change, your work will be essential to maintaining strong, lasting relationships with our clients and partners.
Competitive hourly or salaried compensation ranging from $28,000 to $32,000 annually, based on experience and qualifications. This position is classified as non-exempt (eligible for overtime pay in accordance with applicable law).
Following a comprehensive training period, hybrid and remote working schedules may be available based on performance and business needs. To ensure seamless connectivity and productivity, remote employees must meet the following requirements:
At careerzynith, we believe that career growth should be transparent, achievable, and rewarding. The Customer Service Representative 1 position is the first step in a structured career path, with clearly defined promotion criteria based on knowledge, skills, and performance. Employees can create personalized development plans to acquire the competencies needed for advancement within the department.
Our team members are encouraged to take ownership of their professional development, with access to internal mobility opportunities. After one year in the position, employees are eligible to apply for other roles within the company, opening doors to career paths in operations, training, quality assurance, leadership, and beyond.
We are committed to helping you build a future that is as productive and rewarding as possible. Through mentorship, training programs, tuition reimbursement, and continuous learning opportunities, careerzynith invests in its people at every stage of their journey.
careerzynith offers a robust benefits package designed to support the health, financial well-being, and work-life balance of our employees. Benefits include:
It has been and will continue to be the policy of careerzynith and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, gender identity, or any classification protected by applicable federal, state, or local laws.
At careerzynith, we believe that diversity and inclusion are critical to our future and our mission — creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals but also truly valued for the unique perspectives they bring to our team.
When you join careerzynith, you are not just starting a job — you are launching a career with a company that has been consistently recognized as one of the best places to work in the metro Atlanta area. We have been celebrated for our commitment to diversity, our employee-focused culture, and our standing as one of America's most respected insurance and financial services organizations. Our employees enjoy a supportive, collaborative work environment where contributions are recognized, achievements are celebrated, and growth is not just encouraged but expected.
Whether you are an experienced customer service professional looking to take the next step in your career or someone seeking a meaningful entry into the insurance industry, careerzynith offers the resources, training, and support you need to succeed. We provide a clear roadmap for advancement, competitive compensation and benefits, and a culture that genuinely cares about the well-being and success of every team member.
If you are a motivated, service-oriented individual who is ready to build a rewarding career with a company that values your contributions and invests in your future, we encourage you to apply today. Bring your skills, your ambition, and your passion for helping others — and let careerzynith provide the platform for you to thrive.
Apply now and discover what it feels like to work at one of the best places to work in metro Atlanta. Your future starts here at careerzynith.