**Job Title:** Experienced Healthcare Customer Service Representative – Remote Opportunity at careerzynith
**Job Description:**
About careerzynith
At careerzynith, we're a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
We're proud to offer a range of benefits that make us a great place to work, including:
* Paid Training
* Competitive Wages
* Full Benefits (Medical, Dental, Vision, 401k and more)
* Paid Time Off
* Employee wellness and engagement programs
TP and You
At careerzynith, we're committed to making people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a key contributor to our team, you'll have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at careerzynith as an agent and advanced to the pinnacle of the company? At careerzynith, the sky is the limit!
Responsibilities
As a Healthcare Customer Service Representative at careerzynith, you'll be responsible for:
- Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
- Connecting with customers via phone/email/chat/social media to resolve their questions or concerns
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or possible processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Upselling if required
Qualifications
We're looking for fearless people – people who are inspired to deliver only the best in all that we do. To be successful in this role, you'll need:
- Ability to work remotely in a virtual team environment
- 6 months Customer service experience preferred
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- Proven oral & written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Work from Home Requirements
To work from home, you'll need:
- Internet Requirements:
- Minimum subscribed download rate equal or exceeds 15.0 Mbps
- Minimum subscribed upload rate equal or exceeds 5.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet speed required
- Clean and quiet workspace
Be Part of Our careerzynith Family
At careerzynith, it's our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
careerzynith is an Equal Opportunity Employer.
Apply Now!
If you're ready to take your career to the next level and join a global team of passionate and inspired individuals, apply now to become a Healthcare Customer Service Representative at careerzynith!