At careerzynith, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading innovator in the industry, we're committed to fostering a culture of excellence, diversity, and inclusivity. We're now seeking a highly skilled and dedicated Customer Care Agent to join our team on a part-time basis, working remotely from the EMEA time zone.
**About careerzynith**
careerzynith is a dynamic and award-winning organization that has experienced rapid growth since its inception. Our commitment to innovation, performance, and fun has earned us a reputation as a leader in our field. We're proud of our achievements and are now seeking talented individuals to join our quest for excellence.
**The Role**
As a Customer Care Agent at careerzynith, you'll be the voice of our customers, providing a tailored service that anticipates their needs and exceeds their expectations. You'll work closely with our core teams to identify trends and areas for improvement, ensuring that our award-winning product continues to evolve and meet the needs of our customers.
**Key Responsibilities**
* Handle live chat queries from customers regarding a range of topics, including deposits, withdrawals, gaming, and safer gambling.
* Identify trends in contact and provide vital feedback to Senior Executives and Managers to support early identification of issues.
* Utilize your problem-solving skills to resolve customer queries efficiently and effectively.
* Identify potentially vulnerable customers and provide them with the necessary support to ensure their safety and well-being.
* Adhere to our policies and procedures to ensure the safety and security of our site.
* Listen to customer complaints and attempt to resolve them at the first point of contact or escalate them correctly where necessary.
**What We're Looking For**
* Experience with Zendesk, with the ability to hit the ground running.
* A keen attention to detail and a commitment to delivering 5-star quality service.
* A minimum of 6 months' experience working in a high-volume service environment.
* A great understanding of the customer service industry and what it takes to be best in class.
* Previous experience in iGaming is a plus, but not essential, as you'll receive top-class training.
**What We Offer**
At careerzynith, we're committed to providing a comprehensive benefits package that recognizes your hard work and dedication. Enjoy a competitive salary package, additional leave days, and dedicated birthday leave. We also offer a generous four-week parental leave, international health and life insurance, wellness incentives, and a growth allowance to support your personal and professional growth.
**Our Culture**
We're proud of our inclusive and diverse workplace culture, where collaboration and camaraderie flourish. We believe that a diverse and inclusive environment leads to innovation and success, and we actively promote equal opportunities for all employees. Join us in our journey to build a truly inclusive workplace where every person can thrive and contribute to our collective success.
**Work-Life Balance**
This part-time role operates on a rotational schedule of 4 days on followed by 2 days off, including evening shifts and weekend work as part of the regular rotation. The shifts are 8am to 12pm and 6pm to 10pm. This can be a fully remote job from the EMEA time zone, allowing you to work from the comfort of your own home.
**Salary and Hours**
The salary range for this role is £11,000-£13,000 per annum, and the minimum requirement is 20 hours per week.
**How to Apply**
Don't hesitate to apply if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join our team at careerzynith!
Apply To This Job
**Why careerzynith?**
* Competitive salary package
* Additional leave days and dedicated birthday leave
* Generous four-week parental leave
* International health and life insurance
* Wellness incentives
* Growth allowance
* Flexible working environment
* Inclusive and diverse workplace culture
* Opportunities for personal and professional growth
**Join the careerzynith Team**
We're excited to welcome talented individuals to our team and look forward to receiving your application. Don't miss this opportunity to join a dynamic and award-winning organization that's committed to excellence, diversity, and inclusivity. Apply now and take the first step towards a fulfilling career with careerzynith!