**Job Summary:**
careerzynith is seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our remote team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, processing transactions, and maintaining accurate records. If you have a passion for delivering outstanding service, working in a fast-paced environment, and staying up-to-date with the latest industry trends, we encourage you to apply for this exciting opportunity.
**About careerzynith:**
careerzynith is a leading healthcare company dedicated to providing innovative solutions and exceptional customer experiences. Our team is passionate about making a positive impact on people's lives, and we're committed to creating a work environment that is inclusive, supportive, and empowering. As a remote employee, you'll have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team.
**Key Responsibilities:**
* Provide exceptional customer experiences by greeting clients, answering questions, and resolving issues in a timely and professional manner
* Process transactions on assigned sales register, collect cash, and disperse change as needed
* Register client buys, voids, returns, delays, discounts, and trades according to company policies and procedures
* Maintain accurate records, including patient and medication data, and ensure data is entered correctly
* Fill prescriptions by retrieving, counting, and pouring medication, confirming medication is correct, and checking for potential interactions
* Assist pharmacists in scheduling and maintaining work processes
* Report remedy mistakes to pharmacists on duty and adhere to company policies and procedures regarding medication errors
* Handle calls that do not require individual attention from the pharmacist, including those to doctors
* Process manual cases for external program remedy services in a timely and efficient manner
* Perform other administrative tasks as assigned by the Pharmacy Director
* Assist with stock management activities, including ordering, unloading, checking, and storing shipments of medication
* Maintain knowledge of company resource security methods and record claims for distribution center overages, deficiencies, request errors, or damaged products
* Ensure compliance with state and local regulations regarding controlled substances (e.g., cocktails and tobacco products)
* Build and maintain displays, including promotional, seasonal, and special designs, and complete resets and corrections as directed
* Assist with division of food items (e.g., raw foods from pre-cooked) and product placement as determined by strategies/methods (e.g., raw and frozen meats on bottom shelves)
* Have working knowledge of store systems and store equipment
* Provide customer support in the photo area, including digital identification photo service, banner print, and creative machine, and sell special photo items
* Take on web pick-up responsibilities (screens orders in Picture Care, handles requests, and delivers requests to clients as they arrive at the store)
* Assist with outside and inside maintenance by ensuring a clean, tidy, and well-organized store environment and appearance
* Adhere to all company policies and procedures; maintain respectful relationships with colleagues
* Complete special tasks and other assignments as directed
**Essential Qualifications:**
* Bachelor's degree
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Basic computer skills and knowledge of store systems
* Ability to work flexible hours, including nights and weekend shifts
* Strong attention to detail and accuracy
* Ability to maintain confidentiality and handle sensitive information
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
**Preferred Qualifications:**
* 6 months of experience in a retail environment
* Previous work experience with careerzynith
* Strong numerical skills to accurately fill prescriptions, including counting, measuring, and weighing medications
* Proficiency in computer software and systems
* Knowledge of store stock control and inventory management
* PTCB certification
**Skills and Competencies:**
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Basic computer skills and knowledge of store systems
* Strong attention to detail and accuracy
* Ability to maintain confidentiality and handle sensitive information
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong customer service skills and ability to provide exceptional customer experiences
* Ability to work flexible hours, including nights and weekend shifts
* Strong numerical skills to accurately fill prescriptions, including counting, measuring, and weighing medications
* Proficiency in computer software and systems
* Knowledge of store stock control and inventory management
* PTCB certification
**Career Growth Opportunities and Learning Benefits:**
* careerzynith offers a comprehensive training program to help you develop your skills and knowledge
* Opportunities for career advancement and professional growth
* Access to ongoing training and development programs to stay up-to-date with the latest industry trends and technologies
* Collaborative and supportive work environment that encourages learning and growth
* Recognition and rewards for outstanding performance and contributions to the team
**Work Environment and Company Culture:**
* careerzynith is committed to creating a work environment that is inclusive, supportive, and empowering
* Our team is passionate about making a positive impact on people's lives, and we're dedicated to creating a culture that values diversity, equity, and inclusion
* We offer a flexible and remote work arrangement that allows you to work from anywhere while still being part of a dynamic and collaborative team
* careerzynith is an equal opportunity employer and welcomes applications from diverse candidates
**Compensation, Perks, and Benefits:**
* Competitive hourly rate of $25/hour
* Comprehensive benefits package, including health, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Access to ongoing training and development programs
* Recognition and rewards for outstanding performance and contributions to the team
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!