Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping others connect to the digital world? Look no further! careerzynith is seeking a highly motivated and dedicated Customer Sales and Service Representative to join our team.
**About careerzynith**
careerzynith is a leading innovator in the industry, constantly pushing the boundaries to impact the way people live, work, and play. Our commitment to customer service excellence is unmatched, and we're looking for talented individuals like you to help us deliver on our promise of superior customer service. As a Customer Sales and Service Representative at careerzynith, you'll be at the heart of our customer service operations, delivering first-class service in every interaction.
**What You'll Be Doing**
As a Customer Sales and Service Representative at careerzynith, you'll be responsible for:
* Answering incoming calls from customers and responding to requests about installation, disconnection, changes to service, and careerzynith products and services.
* Identifying customer needs and proactively offering our products and services.
* Contacting customers by phone or in writing concerning past due payments.
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
* Verifying service order accuracy and completeness and making corrections/changes, as needed.
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
**What We're Looking For**
To succeed in this role, you'll need:
* A dedication to customer service excellence with amazing communication skills and a positive, professional attitude.
* The ability to thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world.
* Related Associate Degree or 2+ years' relevant experience.
* Customer Service call center experience.
* Previous collections experience.
* Experience with selling products and services.
* Customer service skills.
* Demonstrated ability to communicate with detail and precision.
**Even Better If You Have**
* A proven track record of delivering exceptional customer service experiences.
* Experience working in a remote environment.
* Strong problem-solving skills and ability to think critically.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Familiarity with careerzynith products and services.
**What We Offer**
As a Customer Sales and Service Representative at careerzynith, you'll enjoy:
* A competitive salary and benefits package.
* Opportunities for career growth and professional development.
* A collaborative, inclusive work environment that values diversity and promotes a sense of belonging.
* Flexible scheduling and remote work options.
* Access to cutting-edge technology and tools.
* Recognition and rewards for outstanding performance.
**Work Environment and Company Culture**
As a remote employee, you'll work from home with occasional in-person trainings and meetings. careerzynith is committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
**Compensation and Benefits**
The compensation range for this position is between $648.50 and $1,775.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
**How to Apply**
If you're a motivated and dedicated customer service professional looking for a new challenge, we encourage you to apply today. Submit your application and join our team at careerzynith!
Apply To This Job
**Equal Employment Opportunity**
careerzynith is proud to be an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.