Note: The job is a remote job and is open to candidates in USA. Amphenol Communications Solutions (ACS) is a leader in interconnect solutions and is seeking a Customer Success Enablement Engineer. This role is responsible for delivering high-quality technical training and assessing manufacturing processes to ensure effective product use and customer satisfaction.
Responsibilities
- Deliver instructor-led technical training sessions, including workshops, classroom training, webinars, and on-site customer sessions
- Ensure participants understand product specifications, installation procedures, handling requirements, and troubleshooting methods
- Conduct live demonstrations and hands-on exercises using HSIO CN products, tools, and test equipment
- Reinforce best practices and proper usage through practical examples
- Observe and review manufacturing and assembly processes during on-site customer, OEM, and contract manufacturer engagements to identify improper practices, handling risks, or process conditions that may contribute to product damage, defects, or yield loss
- Collaborate with Engineering, Quality, and manufacturing partners to troubleshoot process-related issues and support defect-reduction efforts through application-focused guidance aligned with approved HSIO CN best practices
- Document observations, recurring issues, and improvement opportunities, and communicate findings to the appropriate HSIO CN stakeholders to support timely evaluation, corrective actions, retraining, or process updates
- Work closely with the Customer Application Content Specialist to review, validate, and continuously improve training materials
- Provide feedback based on live training experiences and learner questions
- Participate in NPI knowledge transfer and readiness activities
- Partner with Engineering, NPI, Product Management, Quality, and the Customer Application Content Specialist to stay current on product changes, lessons learned, and field issues
- Support cross-functional evaluation and resolution of application- or manufacturing-related issues identified during training delivery and on-site engagements
- Tailor training delivery to different audiences, including customers, partners, and internal teams
- Capture feedback, common challenges, and improvement opportunities to enhance training effectiveness
- Support customer onboarding, certification programs, and internal enablement initiatives
- Act as a trusted technical training resource during customer engagements and events
- Provide bilingual (Spanish and English) training delivery to support customer and manufacturing enablement across North America, including the USA, Canada, and Mexico
Skills
- Bachelor's degree in Electronics Engineering, Mechanical Engineering, Industrial Technology, or a related technical field (or equivalent practical experience)
- 3+ years of experience delivering technical training, technical support, field applications, or customer-facing engineering support in a high-tech or manufacturing environment
- Proven experience presenting technical material to customers, partners, or internal teams
- Strong understanding of product installation, handling, and operational best practices, preferably within a manufacturing environment
- Hands-on experience in manufacturing or assembly environments, including exposure to cable/harness routing, connector assembly, integration, and related processes that can impact product reliability and yield
- Ability to quickly identify improper practices, non-conformances, or risks during manufacturing or assembly processes, and provide real-time guidance and recommendations aligned with approved best practices while escalating concerns to HSIO CN stakeholders as appropriate
- Excellent verbal communication and interpersonal skills, with the confidence to intervene, advise, and guide stakeholders in real time
- Willingness and ability to travel domestically and internationally as required, including occasional short-notice travel
- Bilingual proficiency in Spanish and English is required
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