Note: The job is a remote job and is open to candidates in USA. U.S. Bank is committed to helping customers and businesses make smarter financial decisions. The Mortgage Operations Supervisor will oversee day-to-day loan processing and servicing operations, ensuring quality and customer service standards are met while providing guidance and training to support staff.
Responsibilities
- Responsible for supervising the day-to-day activities related to all loan processing, loan servicing and/or default management functions along with the corresponding operational functions
- Provides supervision and guidance to employees in assigned area(s); manages their work flow, ensuring timelines, quality and service expectations are met
- Interfaces with other departments, regions, vendors, agencies, etc., to resolve support-related issues
- Communicates new policies, procedures, and products to staff
- Maintains a high level of customer service both internally and externally
- Provides ongoing training, coaching, motivating, and team building of support staff
- Recommends hires, transfers, terminations, salary adjustments, performance standards, and reviews of support staff
- Approves employee time records, work assignments, vacations, sick pay, etc
Skills
- Bachelor's degree, or equivalent work experience
- Typically four or more years of relevant experience
- Good understanding of all aspects of loan processing and loan servicing support functions along with the associated operational policies and practices
- Strong decision-making, analytical and problem-solving skills
- Good organizational and project management skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Basic knowledge of human resources policies and programs
- Effective interpersonal skills
- Ability to thrive in a team environment and effectively lead individuals
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension (all benefits are subject to eligibility requirements)
Company Overview