Note: The job is a remote job and is open to candidates in USA. SmartStop® Self Storage is a diversified real estate company in the self-storage industry, recognized for its customer service excellence. The Sales Center Agent will receive inbound calls from customers, assist with their storage needs, and make outbound calls to follow up on inquiries and reservations.
Responsibilities
- Receive inbound sales calls from customers; understand their storage needs and recommend an appropriate storage unit
- Ability to overcome any objections in order to obtain a reservation for a storage unit or rent the unit over the phone
- Work with existing customers by answering questions, taking payments and resolving concerns
- Make outbound calls to follow up on rental reservations
- Meet personal/team qualitative and quantitative targets
- Perform duties assigned by Supervisor(s)
Skills
- Customer centric
- Sales driven with a can-do attitude
- Proficiency in both Spanish and English is required
- Good computer skills
- Excellent verbal, phone, and email communication
- Ability to build relationships, (both internal and external)
- Good problem-solving abilities
- Multi-tasking is a must
- A dedicated, quiet, secure workspace free of distractions
- Excellent internet connectivity
- Ability to work weekends
Benefits
- Monthly Bonus Incentive Plan
- Health insurance including medical, dental and vision
- Life and Disability Insurances
- Paid Time Off & Paid Holidays
- 401(k) matching
- Employee assistance program
- Referral program
- Health & Fitness Partnerships
- Legal
- Entertainment
- Computers & Electronics
Company Overview