Note: The job is a remote job and is open to candidates in USA. Claro Enterprise Solutions is a globally recognized leader in IT solutions, dedicated to fostering innovation and collaboration. The Sales Engineering Manager is responsible for leading a team of Solution Architects to support sales efforts and drive revenue growth by delivering high-quality proposals and ensuring accurate solution delivery.
Responsibilities
- Lead, manage, and develop a team of Solution Architects to ensure timely, accurate, and high-quality delivery of quotations, estimates, and solution documentation aligned with customer requirements
- Assign and monitor workloads, balance Solution Architect resources across opportunities, and maintain productivity, utilization, and quality standards
- Achieve Solution Architect human resource objectives by recruiting, selecting, onboarding, training, scheduling, coaching, and mentoring team members—particularly to strengthen bench depth in IT Managed Services, Cloud, AI/Data, and IoT solutioning
- Communicate role expectations, conduct performance planning and evaluations, and provide continuous feedback, coaching, and professional development support
- Enforce company policies, ethical standards, and professional practices across all Solution Architecture activities
- Drive the solutioning agenda for Claro’s Innovation and Accelerator engines, including: Cloud (AWS, Azure, Claro Cloud, Google Cloud), AI Data Readiness Suite, IoT solutions (video analytics, asset tracking, IoT connectivity), Digital Transformation consulting services
- Ensure the Solution Architect team builds and maintains deep technical and business expertise across these strategic growth areas
- Maintain working knowledge of the Foundation engine (IT Staff Augmentation, Managed Network & Communications — SD‑WAN, UCaaS, MPLS, DIA) and the Shield engine (MDR+, UEM, Zero Trust, penetration testing, vulnerability management, security awareness) to enable bundled, cross-engine solutioning
- Translate emerging-technology capabilities into measurable, vertical-specific business outcomes for mid-market enterprise customers across Claro’s target industries
- Ensure all quotations and proposals are complete, error-free, compliant with internal standards, and aligned with technical, commercial, and operational requirements
- Support Sales teams in closing opportunities by prioritizing pursuits, anticipating competitive threats, addressing customer objections, and removing internal obstacles
- Lead executive-level (C-suite and VP) technical conversations and orchestrate Proof-of-Concept (PoC) and Proof-of-Value (PoV) engagements that clearly demonstrate differentiated outcomes versus competitors and regional MSP/MSSPs
- Collaborate closely with Sales leadership to support pipeline growth and effective opportunity execution across U.S. markets
- Develop and maintain strong working relationships with hyperscalers, OEMs, partners, and internal teams, including peer Solution Architect and Pre-Sales organizations across the América Móvil ecosystem
- Partner with Service Delivery and Customer Care teams to ensure smooth handover from sales to delivery and address any transition, onboarding, or customer support needs
- Ensure accuracy of department metrics, statistics, and reporting in alignment with business needs and operational objectives
- Maintain and update technical documentation, methodologies, KPIs, and best practices in organizational repositories, including reusable reference architectures and solution-design accelerators
- Implement new procedures, productivity standards, and process improvements to enhance pre-sales efficiency, including the adoption of AI-assisted proposal tools, standardized vertical solution plays, and reusable solution assets
- Stay current with industry trends, regulatory requirements, and compliance standards relevant to IT services and solution delivery, including AI governance, data privacy, and vertical-specific frameworks such as HIPAA, CJIS, PCI-DSS, FERPA, and NIST CSF
Skills
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline
- 4–6 years of experience in IT services, consulting, or technology solutions environments
- 1–3 years of experience in Solution Architecture, Pre-Sales, or technical leadership roles
- Strong leadership, people management, and coaching capabilities
- Excellent communication and presentation skills, with demonstrated ability to engage executive-level stakeholders
- Proven ability to translate customer business requirements into scalable, secure, and compliant technical and architectural solutions
- Solid understanding of IT Services, Digital Transformation initiatives, Application Management Services (AMS), and software development lifecycles
- Bilingual in English and Spanish
- Master's degree in Computer Science or a related discipline
- Microsoft Azure Solutions Architect (or equivalent) — Microsoft Certified Solutions Associate (MCSA)
- ITIL Foundation or higher — Information Technology Infrastructure Library
- TOGAF Certification (or equivalent) or Certified Sales Associate (CSO)
Benefits
- Medical, Dental, Vision
- 16 Holidays, 15 days PTO, 7 sick days
- 401k with a match and tuition reimbursement
- A culture that celebrates success and diversity
- Professional development
Company Overview