Note: The job is a remote job and is open to candidates in USA. Progress Software is a trusted provider of software that enables customers to develop, deploy, and manage AI-powered applications. They are seeking a Senior Business Systems Analyst – AI + Transformation to analyze business processes and drive innovative solutions that improve efficiency and scalability. This role involves partnering with stakeholders to identify pain points and recommend solutions while promoting a culture of continuous improvement and responsible AI adoption.
Responsibilities
- Analyze business processes across Go-to-Market functions and Enterprise Applications & Data to identify opportunities for simplification, automation, and scale
- Partner with stakeholders to understand pain points, define desired outcomes, and recommend solutions that deliver measurable business value
- Evaluate emerging AI capabilities and identify practical applications that improve efficiency, decision-making, and user experience
- Translate business needs into recommendations, requirements, process improvements, and implementation plans
- Facilitate collaboration across business and technical teams to align priorities and drive execution
- Support foundational architecture initiatives by helping define scalable processes, governance, and operating models
- Promote a culture of continuous improvement, experimentation, and responsible AI adoption
Skills
- 5+ years of experience in Business Analysis, Business Systems Analysis, Product Operations, Process Improvement, or a related field
- Strong stakeholder management and facilitation skills with the ability to influence across functions and levels
- Proven ability to analyze business processes and drive operational improvements
- Technically curious with a demonstrated interest in AI, automation, and emerging technologies
- Regularly experiments with new tools and capabilities and stays current on industry trends
- Experience working in Agile environments and partnering with both business and technical teams
- Excellent communication, problem-solving, and analytical skills
Benefits
- Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
- Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
- Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
- Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.
Company Overview