Note: The job is a remote job and is open to candidates in USA. Housecall Pro is a company dedicated to helping home service professionals streamline their operations and improve their lives. The Senior Manager, Operations will own the strategy and operating model for small-business financial service offerings, leading a high-performing team and driving innovation through automation and AI.
Responsibilities
- Set the strategic roadmap for business solutions offerings, spanning bookkeeping, payroll, and tax services, to anticipate customer requirements and market shifts
- Reimagine how diverse financial services are delivered to small businesses by identifying where automation, AI, and specialized tooling can step-change delivery quality
- Establish advanced, scalable operating models for multi-functional service workflows, including financial reconciliation, tax preparation, and payroll distribution pipelines
- Lead, mentor, and grow a high-performing team of financial service professionals, driving the organizational adaptability needed to thrive amid evolving product capabilities
- Define the operational key performance indicators (KPIs) that matter for accuracy, multi-product retention, and customer satisfaction to make highly data-informed decisions
- Partner cross-functionally with product, marketing, and fintech teams to continuously co-develop and expand our integrated accounting software solutions
- Leverage the collective expertise of your team to solve complex accounting, tax, or regulatory compliance challenges faced by our users
- Steer internal operational changes across immediate business lines to ensure seamless, unified service experiences for customers utilizing multiple backend solutions
Skills
- 8+ years leading operations, ideally within a scaling service-division environment focused on bookkeeping, payroll, tax, or unified small-business financial solutions
- Experience managing teams of 25+ members, including remote operational structures, with a proven ability to scale and transform multi-disciplinary service capabilities
- Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
- Track record of serving as a modernizing operations leader who establishes clear strategy within structural ambiguity rather than maintaining legacy procedures
- Broad working understanding of accounting principles, modern payroll compliance, and commercial tax workflows sufficient to guide sound operating process design
- Effective cross-functional collaboration skills required to smoothly align complex service workflows with broader product and platform roadmaps
- Bachelor's degree in Business Administration, Accounting, Finance, or equivalent work experience
- Hands-on experience deploying modern automation or financial orchestration tools within an operational service context
- Experience working with home services professionals, contractors, or similar industry segments
- Strong analytical skills with a focus on cross-functional efficiency and data integrity
- Knowledge of industry best practices in integrated accounting platforms, tax systems, and modern payroll technology
- CPA, EA, or similar industry-standard professional financial certification is a plus
- A multi-dimensional background with a breadth of cross-functional interests or depth of specialized mastery
- Personal resilience to learn from scratch, and successfully thrive in ambiguity
Benefits
- Medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Equity in a rapidly growing startup backed by top-tier VCs
- Monthly tech reimbursements
- Health care insurance (medical, dental, vision, disability)
- Employee assistance program
- 401(K)
- Flexible time off
- Paid parental leave
- Tech reimbursement
- Other company benefits
Company Overview
Company H1B Sponsorship