Note: The job is a remote job and is open to candidates in USA. Quo is a company dedicated to improving communication solutions for small businesses through an AI-powered platform. They are seeking a Senior Revenue Operations Manager to enhance their RevOps function by ensuring data quality, supporting reporting, and optimizing processes across sales and partnerships.
Responsibilities
- Own the revenue data model in Salesforce and keep it reliable enough to support process, automation, and reporting
- Support reporting across Mode and Salesforce: define the metrics and build the dashboards that give Sales, CS, and Partnerships a single source of truth on pipeline, ARR, and account health
- Be an analytical partner to revenue leadership: funnel conversion, NRR, and activation
- Support day-to-day administration of the revenue tech stack: Salesforce, Outreach, Gong, Default, Unify, SmartLead, and Partnerstack. As well as how these tools connect to Snowflake and Census
- Maintain and enhance automation workflows in Salesforce and Default: lead scoring, auto-conversion, and notifications, with the guardrails to keep them safe
- Maintain integrations across tools and recommend the system of record where tools overlap
- Document system logic, process changes, and data dictionaries so institutional knowledge doesn't live in one person's head
- Design and optimize the core processes across lead, post-sales customer, and partnerships motions: routing, conversion, onboarding handoff, and renewal
- Partner with Sales, CS, and Partnerships to redesign the processes they run on, automate the stable parts, and measure success by reduced cycle time, faster handoffs, and less manual work
- Help support the quota-setting and capacity modeling process with Finance and revenue leadership
Skills
- 3-5 years in Revenue Operations, Sales Operations, or a Business/Data Analyst role at a SaaS company
- Deep Salesforce or CRM knowledge: you architect the data model, build advanced flows, and set standards, not just maintain what exists
- Proficient in SQL and BI (Mode, Looker, Tableau, or similar): you model data and define metrics, not just pull them
- You've owned at least one of: lead scoring, quota/capacity modeling, routing architecture, or a CRM data-model rebuild
- Comfortable with ambiguity: Quo is PLG-first with a more complex data model than a standard sales-led org
- Strong communicator: you translate systems and data into plain language for a rep or an exec
- Experience at a PLG or product-led company where the CRM data model includes self-serve product signals
- Familiarity with outbound tooling (Outreach, SmartLead, Unify) or conversational intelligence (Gong)
- Experience supporting a franchise or multi-entity account hierarchy in Salesforce
- Exposure to Default, Census, or similar data activation tools
Benefits
- Equity
- Extensive medical coverage
- A monthly lifestyle stipend
- A flexible PTO policy
Company Overview