Note: The job is a remote job and is open to candidates in USA. Barclays Services Corp. is seeking a Unix Systems Administrator, AVP to effectively monitor and maintain the bank's critical technology infrastructure. The role involves providing technical support, executing maintenance tasks, and ensuring optimal performance while leading a team and collaborating with other business divisions.
Responsibilities
- Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders
- Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
- Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
- Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
- Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
- Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
- Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur
- Participate in the day-to-day operations of the technology function, working across a range of technology capabilities for our customers and colleagues
- Provide end to end support in all Major Incidents which has Business impact by working with other required support Teams to recover the services
- Participation in design and innovation of products using the newest technologies
- Vulnerability Management - Working on monthly Linux Patching on 50K+ Linux servers and make sure they are complaint
- Problem Management - Performing in-depth analysis of the issue as part of root cause analysis, preventive measure and work with vendors like RedHat, HP, IBM, VERITAS to identify the Software and Hardware issues, server reboot/crash or any performance related issues, etc
- Service Resilience - Performing DCR activities to make sure services are working as expected at the remote location
- Backup & Recovery - Making sure that both OS and application data is being backed up in regular intervals without any issues. This helps us to restore the services when we have outages
- Unix Security - Work with UISEC squad members and understand basic troubleshooting in user access related issues
- Automation - Create automations with script and other automation tools to reduce manual efforts and/or address issues proactively
- Supervise 3-4 Computer Systems Analysts to ensure all SLAs are met
Skills
- Technical support for service management function to resolve complex issues
- Execution of preventative maintenance tasks on hardware and software
- Utilisation of monitoring tools/metrics to identify, prevent and address potential issues
- Maintenance of a knowledge base containing detailed documentation of resolved cases
- Analysis of system logs, error messages and user reports to identify root causes of issues
- Providing resolution to hardware, software and network issues
- Automation, monitoring enhancements, capacity management, resiliency, business continuity management
- Identification and remediation of potential service impacting risks and issues
- Proactively assess support activities implementing automations
- Actively tune monitoring tools, thresholds, and alerting
- Advise and influence decision making, contribute to policy development
- Lead a team performing complex tasks
- Set objectives and coach employees
- Demonstrate leadership behaviours to create an environment for colleagues to thrive
- Consult on complex issues and provide advice to People Leaders
- Identify ways to mitigate risk and develop new policies/procedures
- Take ownership for managing risk and strengthening controls
- Perform work that is closely related to other areas
- Collaborate with other areas of work
- Engage in complex analysis of data from multiple sources
- Communicate complex information effectively
- Influence or convince stakeholders to achieve outcomes
- Participate in day-to-day operations of the technology function
- Provide end to end support in all Major Incidents
- Participation in design and innovation of products using new technologies
- Vulnerability Management - Working on monthly Linux Patching
- Problem Management - Performing in-depth analysis of issues
- Service Resilience - Performing DCR activities
- Backup & Recovery - Ensuring regular backups of OS and application data
- Unix Security - Basic troubleshooting in user access related issues
- Automation - Create automations with scripts and other tools
- Supervise 3-4 Computer Systems Analysts
Benefits
- Barclays employees are eligible for a suite of a competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.
- This position is eligible for an incentive award.
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