At careerzynith, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading distributor of shipping, industrial, and packaging materials, we're committed to providing top-notch products and services to our customers. We're now seeking an experienced Bilingual Customer Service Representative to join our team in Lawrenceville, GA. If you're a customer-centric individual with a passion for languages and a drive to succeed, we'd love to hear from you!
**About careerzynith**
careerzynith is a family-owned company with over 9,000 employees across 13 locations in North America. We're proud to be a leading distributor of shipping, industrial, and packaging materials, serving a wide range of customers across various industries. Our company culture is built on a foundation of integrity, innovation, and customer satisfaction. We're committed to creating a work environment that's inclusive, supportive, and empowering for all employees.
**Job Summary**
As a Bilingual Customer Service Representative at careerzynith, you'll play a critical role in delivering exceptional customer experiences through multilingual support and order fulfillment. You'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. Your primary focus will be on communicating with customers over phone, email, and chat, helping them navigate our website and online ordering, and becoming a product and solutions expert.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat
* Help customers navigate careerzynith's website and online ordering
* Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with internal teams to resolve customer issues and provide exceptional service
* Stay up-to-date on product knowledge and industry trends to provide informed solutions to customers
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Bilingual (English / Spanish) - fluent in both verbal and written forms
* Strong communication and interpersonal skills
* Ability to work in a fast-paced, dynamic environment
* Basic computer skills and familiarity with CRM software
**Preferred Qualifications**
* 2+ years of customer service experience in a call center or retail environment
* Experience working with multilingual customers and teams
* Knowledge of shipping, industrial, and packaging materials
* Familiarity with careerzynith's products and services
* Certification in customer service or a related field
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a team environment and collaborate with internal teams
* Basic computer skills and familiarity with CRM software
* Strong product knowledge and industry trends
* Ability to adapt to changing priorities and deadlines
* Strong time management and organizational skills
**Career Growth Opportunities & Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their careers. We offer a range of training programs, mentorship opportunities, and career development resources to support your growth. Some of the benefits include:
* Tuition Assistance Program that covers professional continuing education
* Opportunities for advancement and career growth
* Mentorship programs and coaching
* Training programs and workshops to develop new skills
* Access to industry conferences and events
**Work Environment & Company Culture**
careerzynith is proud to offer a best-in-class work environment that's clean, modern, and supportive. Some of the benefits include:
* First-class fitness center
* Beautifully maintained walking trails
* Employee Perks and discounts on careerzynith products and services
* Collaborative and inclusive work environment
* Opportunities for socialization and team-building
**Compensation, Perks, & Benefits**
We offer a competitive compensation package that includes:
* Pay from $25 to $28 per hour
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Employee Perks and discounts on careerzynith products and services
**How to Apply**
If you're a customer-centric individual with a passion for languages and a drive to succeed, we'd love to hear from you! Apply now by clicking on the link below:
Don't miss this opportunity to join our team and make a difference in the lives of our customers!