Note: The job is a remote job and is open to candidates in USA. SoftPro is seeking a Real Estate Customer Solutions Analyst to join their talented and passionate Customer Solutions team. The role involves resolving Real Estate industry application issues and assisting customers with various tasks related to the Real Estate closing process.
Responsibilities
- Resolve Real Estate industry application issues for all SoftPro applications, primarily SoftPro Select, and accompany services/utilities
- Assist SoftPro customers with various tasks, including but not limited to, CDF/file balancing, reconciliation of trust accounts, and other related pieces of the Real Estate closing process
- Accurately document all customer issues, and resolution steps, and gather feedback in support tracking software
- Providing a high level of customer service to each customer he/she works with at all times
- Ability to handle several priorities and manage knowledge of multiple products and their features
- Additional duties as assigned
Skills
- Experience with the Real Estate Closing and Title Insurance procedures
- The ideal candidate will have a great attitude and feel comfortable working in a high-paced team environment
- Great problem solving/troubleshooting skills
- Quick learner, eager to learn new technologies that provide solutions for the Real Estate closing and title industry
- Excellent communication, organization, and interpersonal skills
- Strong Problem Solving, troubleshooting, analysis, and testing skills
- Must be familiar/comfortable with working in the Microsoft Windows operating system and applications
- Proficient in typing and math
- 2 years of previous Customer Service experience
- Experience with West Coast Escrow & Closing process
- Prior experience with SoftPro
Benefits
- This position can be located in our Raleigh, NC office or as a remote employee.
- East Coast and Central candidate hours: 8:30am – 5:30pm local time.
- West Coast and Mountain candidate hours: 10am – 7pm PT and 6am – 3pm PT (every other month).
- Be part of a supportive, fun team that values innovation and collaboration.
- Enjoy opportunities for professional growth and continuous learning.
Company Overview